Integrations
Connect your Shopify store to WhatsApp in 2 minutes. Recover abandoned carts, send order updates, sync products, and let customers ask questions about anything in your catalog — all from one inbox.
Cart recovery
Industry avg via WhatsApp
Setup time
Shopify OAuth
ROI vs email
On post-purchase flows
Setup fee
Pay as you grow
Six revenue-generating workflows out of the box. All work with your existing Shopify store, no theme changes required.
When a customer abandons checkout, an automated WhatsApp message goes out 30 minutes later with their cart contents and a 1-click recovery link. Add a follow-up with a discount code after 24 hours.
Replace transactional emails with WhatsApp messages. Customers love it — 98% open rate vs 20% for email. Updates fire automatically as orders ship, get out-for-delivery, and deliver.
Identify customers who haven't ordered in 60/90/180 days and send them targeted WhatsApp campaigns with personalized product recommendations from their order history.
Your full product catalog (descriptions, sizes, variants, reviews) becomes the bot's knowledge base. Customers ask 'is this dishwasher safe?' and the bot answers from your actual product data.
Send 10-card WhatsApp carousels of your top sellers, new arrivals, or sale items. Auto-refreshed from your Shopify catalog — prices and stock always current.
3 days after delivery, an automated WhatsApp message asks for a review with rating buttons. Positive reviews route to Trustpilot / Google; negative ones to a private agent for service recovery.
One-click install from the official Shopify app listing. Shopify handles the OAuth flow; permissions are scoped to read products, orders, and customers.
Connect via Meta Cloud API (recommended, lower cost) or Twilio. If you don't have a WhatsApp Business account yet, our guided wizard helps you set one up — usually approved within 24–48 hours.
Cart recovery, order updates, win-back campaigns, review collection — each toggles on independently with sensible defaults. Customize the message templates, timing, and discount offers per flow.
Once your Meta-approved templates are live, your flows start firing automatically. The dashboard shows real-time message status, revenue attributed to WhatsApp, and per-flow conversion rates.
| Feature | Edesy | Typical Shopify app |
|---|---|---|
| Abandoned cart recovery flow | ||
| Order update messages | ||
| AI bot grounded in product catalog | ||
| Carousel templates from catalog | ||
| Visual flow builder (no code) | Limited | |
| Multi-language bot replies | ||
| Voice message support | ||
| Per-flow attribution & ROI | Generic | |
| Pricing | Platform + Meta pass-through | Per-message markups |
Customers abandon cart on PDPs. Edesy sends a WhatsApp message within 30 min with cart contents + a personal discount. 24-hour follow-up if no reply.
₹4.2L additional monthly revenue, ~12x ROI vs email-only
Customers DM the brand on WhatsApp asking 'do you have this in size M?'. The AI bot queries the Shopify catalog and answers with availability + cart link.
30% of WhatsApp messages now resolved by bot, 80% answer rate
Customers about to cancel get a WhatsApp from a 'concierge' bot that offers to pause, skip a month, or get a discount on next box.
47% of would-be cancellations saved
3 days after order, WhatsApp asks for a review. If 4–5 stars, follow-up message suggests complementary products from order history.
8% post-purchase upsell rate via WhatsApp
Weekly carousel of top sellers across 3 brands sent to opted-in WhatsApp list. Each card links to product page.
₹2.8L revenue per ₹15K campaign spend
WhatsApp bot books tea-tasting appointments at retail stores, syncs to Google Calendar, sends reminders 24h and 1h before.
No-show rate down from 38% to 12%
Email marketing is dying. Average open rates have dropped from 25% in 2015 to about 16% in 2024, with click-through often under 2%. Meanwhile, WhatsApp messages get 98% open rates and 30–50% click-through — five to ten times better. For Shopify brands, that's not a marginal improvement; it's a different category of channel.
Cart recovery is the most-cited use case, and the math is straightforward: if 70% of carts abandon (the industry average), and WhatsApp recovers 20–30% of those abandoners (vs ~5% for email), then a store doing $50K/month in completed orders has roughly $50K-100K/month sitting in abandoned carts — a meaningful share of which becomes recoverable with WhatsApp. We've seen brands break even on Edesy in week one purely from cart recovery.
But the integration goes deeper than cart recovery. Once your Shopify catalog is connected, your WhatsApp bot has access to every product, variant, and review in real time. That means customers can ask 'do you ship to Goa?' or 'is this leather vegan?' or 'what's the warranty on this?' and get accurate answers without an agent in the loop. For most Shopify brands, support volume drops 40–60% within a month — and the support that remains gets routed to humans with full context.
The third leg is post-purchase. Email order confirmations and shipping updates have 15–25% open rates. WhatsApp versions get 95%+. That means your customers actually know when their package is arriving, which dramatically reduces 'where's my order?' tickets. Combined with review requests at the right moment (3 days post-delivery, when satisfaction is freshest), Shopify brands using Edesy see review collection rates 3–4x higher than email-only programs.
Free workspace, all Shopify flows pre-configured. Install in 2 minutes, see your first recovered cart within 24 hours of going live.