Integrations
Connect your WordPress + WooCommerce store to WhatsApp in 5 minutes. Recover carts, send order updates, sync your catalog, answer questions about any product — all from one inbox.
Setup time
WordPress plugin
Cart recovery
Industry avg
Open rate
WhatsApp vs email
Setup fee
Free WooCommerce plugin
Customer leaves checkout — Edesy fires a WhatsApp message within 30 min with their cart and a 1-click resume link. Follow-up with discount after 24 hours.
Replace WooCommerce transactional emails with WhatsApp messages. Customers love it; 98% open rate vs 20% email. Fires automatically on every order status change.
Your WooCommerce products (descriptions, attributes, variations, reviews) become the bot's knowledge base. Customers ask 'is this available in red?' — bot answers from live catalog data.
Identify customers who haven't ordered in 60/90/180 days and send WhatsApp campaigns with product recommendations from their order history.
3 days post-delivery, automated WhatsApp message asks for review with rating buttons. 4-5 stars route to public reviews; 1-3 stars route to private service recovery.
Build 10-card WhatsApp carousels of top sellers, new arrivals, or sale items. Auto-refreshed from your WooCommerce catalog — always current.
One-click install from your WordPress admin. The plugin handles OAuth + REST API setup automatically. No coding, no database changes.
Connect via Meta Cloud API (recommended) or Twilio. If you don't have a WhatsApp Business API account yet, our guided wizard helps you set one up (usually approved in 24–48 hours).
Cart recovery, order updates, win-back, review collection — each toggles on with sensible defaults. Customize templates, timing, discount codes per flow.
Once Meta approves your templates (1–24 hours), flows start firing on every relevant WooCommerce event. Dashboard shows real-time message delivery and attributed revenue.
| Feature | Edesy | Typical WC plugin |
|---|---|---|
| Cart recovery flow | ||
| Order update messages | ||
| AI bot grounded in WC catalog | ||
| Carousel templates from products | ||
| Multi-language bot replies | ||
| Voice message support | ||
| Visual flow builder | Limited | |
| Per-flow revenue attribution | Generic | |
| Pricing model | Platform + pass-through | Per-message markups |
Ayurvedic skincare brand with 8K monthly orders, ~6K abandoned carts. 3-step WhatsApp flow with progressive discounts.
₹5.7L incremental monthly revenue from recovered carts
Industrial supplies retailer using WC for B2B orders. WhatsApp updates replace transactional emails for repeat buyers.
Order status inquiries down 73%
Pre-cancel customer flow: WhatsApp from concierge bot offering to pause, skip, or discount next box.
39% of would-be cancellations saved
WC-based marketplace with 200 vendors. Each vendor's customers get unified WhatsApp experience: cart recovery, order updates, support.
Vendor satisfaction NPS up from 32 to 71
WooCommerce stores have a unique pain point that Shopify stores don't share as acutely: limited native automation. Shopify's app ecosystem is rich enough that most stores already have email cart recovery via Klaviyo or Mailchimp. WooCommerce stores often rely on basic transactional plugins that get 15% open rates and recover almost no carts. Plugging in WhatsApp via Edesy turns that gap from a weakness into an advantage — WC stores can leapfrog email-only Shopify competitors on customer touchpoints.
The technical integration is built on the official WooCommerce REST API plus webhooks for real-time events. Cart abandonment fires the moment a customer leaves the checkout page; order updates fire on every status change; refund events trigger the support flow. Everything is event-driven, so there's no polling, no missed events, and the system scales with your order volume.
The economics work especially well for Indian WooCommerce stores, which dominate the market for Tier 2/3 D2C — segments where WhatsApp is the preferred customer channel. A typical brand doing ₹30L/month finds that 60-70% of customers prefer WhatsApp over email for order communications, and most opt into WhatsApp updates at checkout when given the option. The compound effect: higher delivery rates, lower 'where's my order' support volume, and higher review collection — all from connecting one plugin.
Beyond the immediate ROI, the WooCommerce integration positions you for the deeper bot use cases. Your product catalog becomes the bot's knowledge base. Customer order history feeds personalization variables. The cart recovery flows can branch on customer LTV, sending high-value customers to a human concierge while lower-value carts get the standard discount drip. The integration isn't just plumbing — it's the foundation for treating WhatsApp as a first-class commerce channel.
Free workspace, free WordPress plugin, see your first recovered cart within 24 hours of going live.