A transcript is a record, not an answer. After each call Edesy reads the conversation, fills the fields you defined, sets a disposition, runs the follow-up you attached to that outcome and adds the result to per-agent analytics.
After every call, Edesy reads the transcript and fills the fields you define, such as name, intent, booking time or an NPS score. It sets a disposition such as qualified, callback requested or do not call, runs outcome actions like a CRM update or webhook, and charts the results in per-agent extraction analytics.
What ships on the Edesy voice agent platform today
| Item | Details | ||
|---|---|---|---|
| Extraction presets | Sales lead qualification, outbound sales call analysis, customer support analysis, complaint handling, real estate lead, solar lead, appointment booking, debt collection, NPS survey, HR exit interview, healthcare appointment and more | ||
| Data collection fields | Your own fields, typed as text, number, yes/no, choice list, date or list, each with a description the model follows | ||
| Dispositions | Success, voicemail, busy, no answer, callback scheduled, not interested, transferred, wrong number, do not call, partial, failed, qualified, completed, callback requested, no decision, custom | ||
| Outcomes | Lead qualification outcomes you define per agent | ||
| Outcome actions | CRM update, email, schedule callback, run workflow, webhook | ||
| Summary | Automatic call summary, plus an optional summary email | ||
| Analytics | Per-agent extraction analytics and survey analytics, with KPI tiles and charts, filterable by campaign | ||
| Regenerate | Re-run extraction on a past call after you change the fields | ||
| Delivery | Call history, export, workflows and the call.extracted webhook event |
What happens after the caller says goodbye
Start from an extraction preset such as lead qualification or NPS survey, or list your own fields with a type and a short description.
Extraction runs on the finished conversation, so the agent never has to read a form aloud.
Each field gets a value, and the call gets a disposition such as qualified, busy or do not call.
The outcome you attached to that result fires: update the CRM, send an email, schedule a callback, start a workflow or post to a webhook.
Values appear in call history and per-agent analytics, can be exported, and are sent with the call.extracted webhook.
Data your team and your systems can act on
Presets for sales, support, real estate, solar, appointments, collections, surveys, exit interviews and healthcare give you a working field set on day one.
Add fields with a type (text, number, yes/no, choice list, date or list) and a description. Choice lists keep answers consistent enough to chart.
Sixteen dispositions, from qualified and completed to wrong number and do not call, plus custom ones, so every call has a clear status.
Define the outcomes that matter for an agent and attach an action to each: CRM update, email, callback, workflow or webhook.
Per-agent dashboards turn extracted fields into KPI tiles and charts, filterable by campaign, so a survey reads as results, not transcripts.
Changed a field or added a new one? Re-run extraction on past calls instead of waiting for new ones.
How call data is captured and used
Explore more comparisons, alternatives, and resources
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Tell us what you want captured from each call and where it should go. We reply within one working day with a setup plan.
Pick an extraction preset, run a test call and see the fields fill in. New accounts get ₹50 free credit on sign-up, no card needed.
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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