Your AI voice agent books the appointment. Edesy reads the conversation, pulls out the name, phone, date, time and reason, and emails them to your front desk — only for calls where a booking was actually made.
Emails for Non-Bookings
Setup
Needed
Languages
An AI receptionist books appointments by talking: it asks for the name, the number, the preferred date and time, reads them back, and tells the caller the request is noted. The caller is happy. The front desk has no idea it happened.
The details exist, but only inside a call transcript — often in Hindi, Kannada, Tamil or Telugu, often code-mixed — that nobody opens until the end of the day. By then the slot is gone, or the callback is late.
Post-call email notifications close that gap. After each call, an AI extracts the booking as structured fields. A workflow checks whether a booking was actually made, and if so, emails the details to the people who need to act — front desk, OPD counter, sales desk or service team. Enquiries, wrong numbers and dropped calls send nothing, so the inbox stays worth reading.
Four steps, all in the dashboard
Call ends
Your agent books the appointment in natural conversation and confirms the details with the caller
AI extracts the booking
Post-call extraction fills booking_status, name, phone, date, time and reason from the transcript
Condition checks it
A workflow continues only when booking_status equals booked — everything else ends quietly
Email is sent
Your team gets the summary, the booking fields and a recording link — transcript optional
Built from parts you can edit, not a black box
Define exactly what to capture — text, number, yes/no, single choice or list. Start from the Appointment Booking or Healthcare Appointment preset.
A Condition step on booking_status means no email for enquiries, wrong numbers or unfinished calls. Add a second branch for callback requests.
Comma-separate front desk, OPD and manager addresses. Each gets the same email.
For healthcare, send the summary and booking fields without the conversation itself. The full transcript stays in the access-controlled dashboard.
Use the ready-made call-summary email, or write your own subject and body with variables like {{patient_name}} and {{preferred_date}}.
Send through the platform with no setup, or from your own domain via Mailgun, SendGrid, Resend or Postmark.
Anywhere a call ends in an appointment
OPD booking requests to the front desk with patient name, age, contact, concern, preferred slot and urgency.
Test drive and service bookings to the showroom or workshop with vehicle, date and time.
Site visit bookings to the sales team with budget, location preference and visit slot.
Demo bookings to the account executive with company, requirement and meeting time.
Common questions
Guides and features that work with this
AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee
Let every booked call land in your team's inbox with the details they need — and nothing for the calls that didn't book.
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Open in DriveStart from $0.04/min - 60% cheaper than alternatives