Digital lending platform losing 40% of applicants during KYC deployed AI voice for verification assistance. Result: 50% lower abandonment, 3x faster verification, 85% customer satisfaction.
Lower Abandonment
Faster Verification
Customer Satisfaction
More Disbursals
A digital lending fintech was losing applicants during the KYC process:
40% of loan applicants abandoning during KYC verification
Video KYC calls requiring agent availability - limited slots
High drop-off rate due to document upload confusion
Manual verification taking 2-3 days for approval
Customer support overwhelmed with KYC status queries
KYC Abandonment
40%
Verification Time
2-3 days
Daily Applications
5,000+
AI voice for KYC assistance and status updates
AI calls applicants stuck in KYC to guide through document requirements
AI helps troubleshoot common issues - blurry photos, wrong documents
Proactive calls on application status, next steps, and approvals
AI schedules video KYC slots based on applicant availability
Measured results after deployment
50%
Lower Abandonment
Before
40% drop-off
KYC completion improved
3x
Faster Verification
Before
2-3 days
Now same-day for most
85%
Customer Satisfaction
Before
60%
KYC experience
40%
More Disbursals
Before
Baseline
Monthly loan volume
Additional loan revenue from better completion
₹4Cr/year
Support cost reduction
₹25L/year
AI voice platform cost
-₹18L/year
Net Annual Savings
₹4.07Cr
“KYC was our biggest funnel leak. AI voice calls applicants stuck in verification, guides them through issues, and keeps them informed. Abandonment dropped 50%, disbursals up 40%. Game-changer for digital lending.”
Product Head
Digital Lending Platform, Hyderabad
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