Diagnostic labs use AI voice calls for the calls their front desk never has time for: confirming home sample collection slots, reminding patients about fasting the evening before, telling them their report is ready, and reminding them when a repeat test is due. The agent speaks Hindi or the patient's language, books slots into your calendar, sends the confirmation on WhatsApp, and records every outcome. Inbound, it can answer calls about test prices, timings and bookings. See the AI receptionist for medical clinics.
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The calls a lab makes every day
| Call | When | What the AI does |
|---|---|---|
| Home collection booking | After an online or phone enquiry | Confirms tests and address, offers slots, books |
| Preparation reminder | Evening before | Fasting hours, medicines, documents |
| Collection confirmation | Morning of | Confirms the patient is home, shares phlebotomist ETA |
| Report ready | When reports are released | Tells the patient, sends the report link via your secure channel |
| Repeat-test reminder | 3-6 months later | HbA1c, lipid, thyroid, vitamin follow-ups |
| Feedback | After collection | Rates the phlebotomist and the experience |
Example: preparation reminder (Hinglish)
Namaste {{name}} ji, main {{lab}} se ek automated call kar rahi hoon. Kal subah {{slot}} baje aapke ghar se {{tests}} ka sample liya jaayega. Kripya raat {{fasting_start}} ke baad kuch na khayein, sirf paani pi sakte hain. Kya aapka address {{address}} sahi hai?
Capture: confirmed, address correct, reschedule needed.
Booking home collection slots
The agent offers slots from a Google Calendar or Cal.com calendar, or from your lab system through a custom API tool, books the slot, and sends the confirmation with the date, time and tests on WhatsApp or SMS. If the patient wants a different day, it offers the next free slots.
For clinics and hospitals rather than labs, see AI voice agents for healthcare and how voice AI reduces no-shows.
Report-ready calls without reading results
A report-ready call should never read out results. Tell the patient the report is ready, send the link through your existing secure channel, and transfer to a person or doctor for any question about the results.
Namaste {{name}} ji, {{lab}} se automated call. Aapki {{test}} report ready hai. Maine aapko report ka link SMS par bhej diya hai. Kya aap doctor se baat karna chahenge?
Repeat-test reminders: revenue you are already owed
Many tests are repeated every few months: HbA1c for diabetics, thyroid panels, lipid profiles, vitamin D. A quarterly reminder call to patients due for a repeat test, with a booking offer, brings back patients who would otherwise go to whichever lab is nearest that day.
Privacy and consent
- Tell patients the call is automated and who it is from.
- Don't read diagnoses or values on the call.
- Keep recordings and transcripts under your data policy.
- Follow the DPDP Act for consent and retention; see DPDP compliance for voice AI.
Cost
On Edesy, calls are billed per started minute at Rs 4-6 per minute depending on your prepaid top-up, with unanswered calls free. Most reminder and report-ready calls take under a minute: about Rs 4-6 each when answered.
Start with tomorrow's collections
Upload tomorrow's home-collection list and let the agent make the preparation reminders tonight. Create a free account and start from the healthcare OPD assistant or appointment reminder template, or talk to us about connecting your lab system. Also see post-delivery and post-service feedback calls.