Page 11 of 56 - Practical guides, product updates, and deep-dives on building modern commerce experiences.
How to design keypad IVR surveys and NPS-style phone feedback in India: which scales work on a keypad, how many questions, Hindi and English wording, capturing answers in your system and following up with unhappy customers.
Edesy Team
Press-1 keypad calls or a conversational AI agent for confirming COD orders? What each does, what it needs from you, and which fits your store's size and order mix.
Edesy Team
Confirm Magento Open Source and Adobe Commerce cash-on-delivery orders before shipping: the manual comment-and-hold workflow, how COD is identified, and how keypad confirmation calls connect through webhooks.
Edesy Team
Three common ways Indian D2C stores fight COD returns, compared on what each one costs, who it affects and when it pays off, with an illustrative per-100-orders example.
Edesy Team
Confirm PrestaShop and OpenCart cash-on-delivery orders before shipping: the manual order-state workflow, how COD is identified on each, and how keypad confirmation calls connect through a webhook.
Edesy Team
How to run an IVR in Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi or any other language using recorded audio prompts: writing the script per language, recording tips, file formats (mp3, wav, m4a, ogg up to 5 MB) and keypad input.
Edesy Team
A worksheet for Indian D2C stores: every cost inside one return-to-origin, how to spread it across all COD orders, and how to use the number to judge prepaid offers and confirmation calls.
Edesy Team
Confirm Shopify cash-on-delivery orders before you ship: the manual tag-and-call workflow, what Shopify gives you natively, and how a keypad confirmation call writes COD-CONFIRMED tags back to the order.
Edesy Team
COD order confirmation explained for Indian D2C stores: what it is, how calls, WhatsApp and SMS confirmation work, what gets written back to your store, and how to start.
Edesy Team