Monitor agent quality across thousands of seats, multiple clients, and dozens of languages. Automated scoring, client reporting, and SLA compliance for BPO operations.
1000s
Agents
50+
Languages
Multi-Client
QA
BPOs manage thousands of agents across multiple shifts, locations, and clients. Manual QA can't keep up.
BPO agents handle calls in many languages. QA analysts who speak all languages are rare and expensive.
Each client has different quality standards, scorecards, and SLA requirements.
Purpose-built analytics for bpo call centers
Score every call for every agent automatically. No additional QA headcount needed as you grow.
Native transcription for Indian languages via Sarvam AI. OpenAI Whisper for global coverage.
Custom scorecards per client. Each client's calls evaluated against their specific standards.
Score thousands of agents consistently across all clients and languages.
Analyze calls in 50+ languages without language-specific QA staff.
Auto-generate per-client quality reports with their specific metrics and SLAs.
Track real-time SLA adherence per client. Alerts when thresholds are approached.
Per-client and overall agent rankings. Identify top performers and coaching opportunities.
Identify skill gaps across your agent workforce. Target training investment effectively.
QA Cost Reduction
Call Coverage
Custom Scorecards
SLA Monitoring
Call Quality AI serves businesses across the globe
Native support for 11+ Indian languages
English analytics with compliance monitoring
Arabic and English call analytics
BPO hub with multilingual support
FCA compliance and quality monitoring
German language call analytics
Portuguese call quality analysis
Japanese call analytics
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.