Every contact on an interactive campaign records the keys they pressed. You see them in the campaign's Keys Pressed column and in the ivr_digits column of the results export, so filtering for 1 gives you the interested leads. For leads in real time, add an Email or HTTP Request node on key 1 in the flow.
Three ways to get the leads#
| Method | When | How |
|---|---|---|
| Keys Pressed column | While the campaign runs | Campaign page in the voice app. Shows 1, 1,2 or - per contact |
Results CSV (ivr_digits) |
After, or any time | Export the campaign results. One row per contact with status, attempts, duration and ivr_digits |
| Email alert | The moment someone presses 1 | An Email node on key 1 in the flow |
| CRM / Google Sheet / your API | The moment someone presses 1 | An HTTP Request node on key 1 |
Email alert on key 1#
Add an Email node on the key 1 exit, before the Transfer:
- Subject:
Hot lead: {{var.lead_phone}} pressed {{digits}} - Message:
{{var.contact_name}} ({{var.lead_phone}}) chose "{{menu_choice}}" at {{time}}. We are forwarding the call to sales now.
The email goes to your workspace owner. Use {{var.lead_phone}} for the lead's number: on campaign calls {{caller}} is your own caller ID.
Send the lead to your CRM#
Add an HTTP Request node on key 1 in Async mode (the call continues at once, failed requests are retried):
| Field | Value |
|---|---|
| Method | POST |
| URL | Your CRM's or automation tool's webhook URL (https:// only) |
| Content type | JSON |
| Body | {"phone": "{{var.lead_phone}}", "name": "{{var.contact_name}}", "choice": "{{menu_choice}}", "source": "ivr-campaign"} |
Every request is HMAC-signed and appears in HTTP Logs, where a failed one can be retried. Zapier, Make and n8n webhooks work as the URL too.
Results export#
curl -o results.csv https://voice-api.edesy.in/v1/campaigns/{id}/results \
-H "Authorization: Bearer $EDESY_KEY"
For an interactive campaign the CSV includes ivr_digits: the keys pressed on the contact's latest call, e.g. 1 or 1,2. An empty value means the call was answered but no key was pressed, or the call wasn't answered. See Estimate and Results for the other columns.
Read the numbers#
| Measure | From the export |
|---|---|
| Answered | Contacts with a completed status |
| Pressed 1 | Rows where ivr_digits contains 1 |
| Press rate | Pressed 1 ÷ answered |
| Forwarded and talked | Check the transfer number's own call history, or a CRM entry from the HTTP Request |
Call the unreached again#
Duplicate the campaign with only the contacts who didn't answer:
curl -X POST https://voice-api.edesy.in/v1/campaigns/{id}/duplicate \
-H "Authorization: Bearer $EDESY_KEY" -H "Content-Type: application/json" \
-d '{ "audience": "unreached" }'
The copy keeps the same IVR flow.
FAQ#
Do I see what the lead said after they were forwarded?#
Not in the campaign. Turn on Record these calls in the campaign (or Record the whole call in the flow's Config node) to keep a recording.
Can I see the keys for a single call?#
Yes. Each campaign call also appears in IVR Studio's Call Logs with the source "campaign" and the keys pressed.