The Email node sends an email notification to your workspace owner when a call reaches it, then continues the call straight away. The subject and message can use tokens such as {{caller}}, {{menu_choice}} and {{voicemail_url}}. Place it right after a menu branch to report which option the caller chose.
Settings#
| Field | Required | Notes |
|---|---|---|
| Subject | Yes | E.g. New {{menu_choice}} enquiry from {{caller}} |
| Message | No | E.g. {{caller}} chose {{menu_choice}} at {{time}}. |
Exits: one. The call doesn't wait for the email.
Useful tokens#
| Token | Value |
|---|---|
{{caller}} |
Caller's number |
{{did}} |
The number they called |
{{menu_choice}} |
The menu option's label, e.g. Support |
{{digits}} |
The raw key pressed |
{{voicemail_url}} |
Link to the voicemail, if one was recorded |
{{time}} |
Current time in IST |
{{answer.<key>}} |
A spoken answer from an Ask node |
All tokens are listed in Variables and Tokens. An unknown token is sent unchanged, so typos are easy to spot.
Delivery#
Every send is listed in Email Logs with a status: sent, failed, suppressed (skipped by a burst guard) or no recipient (the owner's email couldn't be found).
Flow checks#
- "Email node has no subject." (error)
- "Email node has no next step - the call will end here." (warning)