The Play Audio node plays a recorded audio file to the caller, such as a studio greeting, a jingle or hold music. Upload an MP3, WAV, M4A or OGG file of up to 5 MB in the node's settings, and set a loop count from 1 to 10. Use it instead of Say when you want a recorded human voice.
Settings#
| Field | Required | Notes |
|---|---|---|
| Audio | Yes | Upload a file (MP3, WAV, M4A or OGG, max 5 MB) |
| Loop count | No | 1 to 10. Default 1 |
Exits: one.
Flow checks#
- "Play node has no audio uploaded." (error)
- "Play node has no next step - the call will end here." (warning)
API#
Audio can also be uploaded with POST/v1/ivr/audio. Uploaded audio is stored in encrypted cloud storage.