The Menu node plays a prompt such as "Press 1 for Sales, 2 for Support" and routes the caller by the key they press. Each keypad option (0-9, * or #) gets a label and its own exit, plus a timeout exit for callers who press nothing. A wrong key replays the menu. The chosen label is available as {{menu_choice}}.
Settings#
| Field |
Required |
Notes |
| Prompt |
No |
Spoken prompt. Supports {{var.name}} tokens. TTS preview available |
| Timeout (seconds) |
No |
1 to 30. Default 5 |
| Max digits |
No |
1 to 10. Default 1 |
| Keypad options |
Yes |
Key (0-9, *, #) and a label, e.g. 1 = Sales |
Exits#
| Exit |
When |
| One per key |
The caller pressed that key |
| timeout |
The caller pressed nothing before the timeout |
Behaviour#
- Wrong key: "Sorry, that's not a valid option." and the menu repeats.
- No input, with a timeout exit: the call follows the timeout exit.
- No input, without a timeout exit: the menu repeats up to two more times, then the caller hears "We didn't receive any input. Goodbye." and the call ends.
- The keys pressed are saved on the call as the DTMF path, shown in Call Logs.
| Token |
Value |
{{digits}} |
The key just pressed, e.g. 2 |
{{menu_choice}} |
The option's label, e.g. Support |
Flow checks#
- "Menu has no keypad options." (error)
- "Menu option ... isn't connected to a next step." (warning)