The Reject node declines the call before it is answered, so the caller hears a network tone instead of your IVR. Choose how it is declined: Declined, Busy or Unavailable, with an optional reason. Use it for a number that is out of service, after hours, or as a blocklist branch. A rejected call has no duration, so it is not charged.
Settings#
| Field | Default | Options |
|---|---|---|
| Decline as | Declined | Declined (SIP 603), Busy (SIP 486), Unavailable (SIP 404) |
| Reason (optional) | E.g. Number not in service |
Exits: none.
Uses#
- Out of service: the "Reject all calls (out of service)" template declines every call on a decommissioned number.
- Blocklist: route unwanted callers to Reject.