The Orders screen shows five cards for the last 7 days: confirmation rate, confirmed, cancelled, unreachable (with no input) and pending (with skipped). The confirmation rate is confirmed orders divided by orders that reached a customer decision or gave up: confirmed, cancelled, no input and unreachable.

The cards#

Card	What it counts
Confirmation rate	Confirmed ÷ (confirmed + cancelled + no input + unreachable). Also shows how many orders were called or queued (every order except skipped ones)
Confirmed	Orders settled as `confirmed` or `confirmed_elsewhere`
Cancelled	Orders settled as `cancelled` or `cancelled_elsewhere`
Unreachable	Orders settled as `unreachable` or `expired`, with the `no_input` count underneath
Pending	Orders still scheduled or dialing, with the skipped count underneath

Counts cover orders received in the period.

Orders that are still pending or were skipped do not count towards the confirmation rate.

Reading the numbers#

A high unreachable count usually means calls go out at the wrong time. Try a different calling window or more attempts.
A high no input count can mean the question is unclear. Shorten the script and say the keys clearly.
A high skipped count usually means orders are missing a phone number or don't match your conditions.
Cancelled orders are the ones you avoided shipping. Compare them with your return-to-origin (RTO) rate before and after.

Stats API#

GET https://voice-api.edesy.in/v1/ivr/commerce/stats?days=7
Authorization: Bearer <api key>

days is 1 to 90 (default 7).

{
  "data": {
    "jobs": 120,
    "confirmed": 74,
    "cancelled": 9,
    "no_input": 6,
    "unreachable": 18,
    "pending": 8,
    "skipped": 5,
    "confirmation_rate": 0.6916
  }
}

The numbers above are an example. confirmation_rate is a fraction from 0 to 1.