COD Order Calls

How Edesy COD Order Calls works - your store sends a signed webhook for each new order, we call the cash-on-delivery customer in Hindi or English, and press 1 or 2 confirms or cancels the order on your store.

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COD Order Calls phones every new cash-on-delivery customer automatically. Your store sends Edesy a signed webhook when an order is placed. We wait a few minutes, call the customer in Hindi or English, read out the order number and amount, and ask them to press 1 to confirm or 2 to cancel. The answer is written back to your store.

Ready to start? Sign in at orders.edesy.in and follow the setup checklist.

How it works#

  1. Your store sends a webhook to your unique URL (/v1/hooks/<token>) when an order is created, signed with your webhook signing secret. See Webhook and Signing Secret.
  2. A call rule decides whether the order gets a call: by default, cash-on-delivery orders that are not already confirmed. See Conditions.
  3. We wait and call. After the delay you set (2 minutes by default) and inside your calling window (09:00 to 21:00 IST by default), we call the customer from your number. See Timing and Retries.
  4. The customer presses a key. Press 1 confirms, press 2 cancels. The customer's name, your store name, the order number and the amount are filled in; in Hindi the amount is spoken in words. See Hindi and English Scripts.
  5. The answer goes back to your store as a REST call to your action URL, and the order settles with an outcome such as confirmed, cancelled or unreachable. See Outcomes Reference.
  6. Unanswered calls are retried with the gaps you set, then the order settles and your outcome actions run.

Facts#
Portal orders.edesy.in, one Edesy login
Works with Any store that can send a webhook and accept a REST call
Webhook signing HMAC-SHA256 over timestamp.body, 5-minute tolerance
Trigger order.created; order.cancelled and order.paid stop pending calls
Keypad 1 = confirm, 2 = cancel
Languages Hindi (hi-IN) and English (en-IN) scripts
Default timing 2-minute delay, 3 attempts, gaps of 30 and 120 minutes, give up after 48 hours
Default calling window 09:00 to 21:00 IST, editable per rule
Billing Per minute from your Edesy wallet
Before you start Business verification (KYC) and a number to call from

What is available today#

  • A guided setup checklist: verify your business, get a number, connect your store, create a call rule
  • A webhook receiver per store with a signing secret, duplicate-delivery protection and an events log with replay
  • Call rules with conditions on payment method, COD amount, order total, item count, tags and whether the COD order is already confirmed
  • Hindi and English scripts you can edit line by line, with no flow builder needed
  • Write-back to your store: confirm and cancel during the call, plus outcome actions such as tag, note, cancel or record no-answer when a call settles
  • An Orders screen with each order's state, outcome, timeline and calls, and buttons to retry now or cancel
  • Stats: confirmation rate, confirmed, cancelled, unreachable and pending orders

What it does not do#

  • There is no one-click Shopify or WooCommerce app. Any store or middleware that can send a signed webhook works; see the custom store API page.
  • The call is a keypad (DTMF) call, not an AI conversation.
  • There is no SMS or WhatsApp fallback when a customer cannot be reached; the order settles as unreachable and your outcome actions run.

FAQ#

Which stores can use COD Order Calls?#

Any store, backend or automation tool that can POST a signed JSON webhook when an order is placed, and optionally receive a REST call back with the result. Custom stores, plugins and tools such as Zapier, Make or n8n all fit.

What does the customer hear?#

A short script in Hindi or English with their name, your store name, the order number and the cash-on-delivery amount, then "press 1 to confirm, press 2 to cancel". You can edit every line.

What happens if the customer does not answer?#

We call again after the gaps you set (30 and 120 minutes by default), up to the number of attempts you choose. After the last attempt the order settles as unreachable.

What happens if the order is cancelled before we call?#

Send order.cancelled for the same order id and the pending call is cancelled. Sending order.paid cancels a pending COD call too, because the customer has paid online.

Can it call at night?#

Only inside the calling window of each rule, which is 09:00 to 21:00 IST by default. Orders that arrive outside the window are called when it next opens.

How is it billed?#

Calls are charged per minute from your Edesy wallet, the same wallet the other Edesy apps use. Prices exclude 18% GST. See Pricing.

Do I need KYC?#

Yes. Indian telecom rules require business verification before outbound calling, and you need a verified number to call from. Review usually takes about a day.

Is my store data safe?#

Store credentials are stored encrypted and are never returned by the API. Customer phone numbers are masked on the Orders screen.

Next steps#

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