Copilot is a chat assistant inside the Edesy dashboard that builds and fixes voice agents for you. Describe the agent you want and Copilot drafts it, often starting from a template. Ask why a call failed and it reads that call's traces. Every change it proposes is shown as a preview, and nothing is saved until you approve it.
What Copilot can do#
| Task | Example request | Needs approval |
|---|---|---|
| Create an agent | "Build a Hindi agent that confirms COD orders and asks for a delivery slot" | Yes |
| Change an agent | "Make the greeting shorter and add a callback option" | Yes |
| Switch an agent's model | "Move this agent to Gemini 2.5 Flash-Lite" | Yes |
| Place a test call | "Call my number with this agent" | Yes (it rings a real phone and uses credits) |
| Explain a call | "Why did call X end early?" | No (read-only) |
| Read agent settings | "Which voice and STT does this agent use?" | No |
| Find a template | "Is there a template for appointment reminders?" | No |
| Estimate BYOK costs | "What would I pay per minute with my own OpenAI key?" | No |
How approval works#
- You ask for a change in the chat.
- Copilot drafts it and shows a preview of the fields it will set or change.
- You approve or reject the preview.
- Only after approval is the agent created or updated.
Read-only questions (call traces, settings, templates) run straight away.
Permissions#
Copilot follows the same roles as the rest of the dashboard. It never acts outside your current workspace.
| Role | Ask questions | Create or change agents | Place test calls |
|---|---|---|---|
| Owner, Admin, Member | Yes | Yes | Yes |
| Viewer | Yes | No | No |
| Billing | No | No | No |
See workspaces and roles.
Tips for good results#
- Say who the agent calls, what it must achieve, the language and the tone.
- Mention the data it needs (for example
{{customer_name}}and{{order_id}}) so Copilot adds them as variables. - For a failed call, paste the call ID or open Copilot from the call.
- After Copilot builds an agent, test it in the Test Center and review the prompt yourself.
FAQs#
Can Copilot change an agent without asking me? No. Every create or update goes through the approval preview.
Can Copilot see other workspaces? No. It only sees the workspace you are signed in to.
Is Copilot the same as "Generate agent"? Both draft an agent from a description. "Generate agent" is a one-shot form; Copilot is a conversation where you can keep refining and also debug calls.
Can I undo a change Copilot made? Yes. Restore an earlier config snapshot or prompt version.