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AI Voice Agent
  • Introduction
  • Quick Start
  • Architecture
  • Core Concepts
  • Configuration
  • Creating an Agent
  • Using Templates
  • System Prompt Configuration
  • Language Selection
  • Settings Reference
  • Overview
  • Upload Files (PDF, DOCX)
  • Web Crawling (URLs & Sitemaps)
  • Document Processing
  • RAG Integration
  • Troubleshooting
  • Creating a Campaign
  • CSV Upload & Variables
  • Scheduling & Retry Logic
  • Campaign Analytics
  • Contact Management
  • Uploading Contacts
  • Managing Contacts
  • Call History Enrichment
  • Trial Numbers
  • Purchasing Numbers
  • BYOP Setup
  • Exotel Setup
  • Telephony Providers Guide
  • Credits System
  • Provider Costs Breakdown
  • Usage Analytics
  • Credit Packs
  • Overview
  • Finding Your Workspace ID
  • Common Issues
  • Audio Quality
  • Latency Optimization
  • Error Codes
  • Overview
  • Twilio
  • Exotel
  • Plivo
  • Telnyx
  • WhatsApp
  • WebRTC Browser
  • Overview
  • Deepgram
  • Google Chirp
  • Azure Speech
  • ElevenLabs Scribe
  • AssemblyAI
  • OpenAI Whisper
  • Overview
  • Cartesia
  • ElevenLabs
  • Google TTS
  • Azure Neural
  • OpenAI TTS
  • Deepgram Aura
  • Sarvam Bulbul
  • HeyPixa Luna
  • Overview
  • OpenAI GPT-4o
  • Gemini 2.0/2.5 Flash
  • Gemini Live (Native Audio)
  • OpenAI Realtime
  • Anthropic Claude
  • Azure OpenAI
  • Overview
  • VAD (Voice Activity Detection)
  • Interruption Handling
  • Turn Detection
  • Audio Processing
  • Function Calling
  • Call Transfer
  • DTMF Handling
  • Call Recording
  • Exporting Recordings
  • Transcripts
  • Webhooks
  • Variables & Templates
  • Multi-Language Support
  • Hindi
  • Tamil
  • Assamese
  • Other Indian Languages
  • Latency Optimization
  • Scaling & Performance
  • Error Handling
  • Monitoring & Logging
  • Security Best Practices
  • Trigger Call via API
  • REST API
  • WebSocket Protocol
  • Webhooks
  • Webhook Subscriptions
  • SDKs
  • Overview
  • Financial Services
  • E-commerce
  • Logistics
  • Hyperlocal
  • Healthcare
  • Education
  • Overview
  • Customer Support
  • Sales & Lead Conversion
  • Marketing Campaigns
  • Debt Collection
  • Overview
  • Customer Support Bot
  • Order Status IVR
  • Appointment Booking
  • Lead Qualification
  • Outbound Sales
  • Recruitment Screening
  • Overview
  • Migrate from Vapi
  • Migrate from Retell AI
  • Migrate from Traditional IVR

Related Products

  • AI Voice Agent
  • AI Voice Assistant
  • Try Free
AI Voice Agent
  • Introduction
  • Quick Start
  • Architecture
  • Core Concepts
  • Configuration
  • Creating an Agent
  • Using Templates
  • System Prompt Configuration
  • Language Selection
  • Settings Reference
  • Overview
  • Upload Files (PDF, DOCX)
  • Web Crawling (URLs & Sitemaps)
  • Document Processing
  • RAG Integration
  • Troubleshooting
  • Creating a Campaign
  • CSV Upload & Variables
  • Scheduling & Retry Logic
  • Campaign Analytics
  • Contact Management
  • Uploading Contacts
  • Managing Contacts
  • Call History Enrichment
  • Trial Numbers
  • Purchasing Numbers
  • BYOP Setup
  • Exotel Setup
  • Telephony Providers Guide
  • Credits System
  • Provider Costs Breakdown
  • Usage Analytics
  • Credit Packs
  • Overview
  • Finding Your Workspace ID
  • Common Issues
  • Audio Quality
  • Latency Optimization
  • Error Codes
  • Overview
  • Twilio
  • Exotel
  • Plivo
  • Telnyx
  • WhatsApp
  • WebRTC Browser
  • Overview
  • Deepgram
  • Google Chirp
  • Azure Speech
  • ElevenLabs Scribe
  • AssemblyAI
  • OpenAI Whisper
  • Overview
  • Cartesia
  • ElevenLabs
  • Google TTS
  • Azure Neural
  • OpenAI TTS
  • Deepgram Aura
  • Sarvam Bulbul
  • HeyPixa Luna
  • Overview
  • OpenAI GPT-4o
  • Gemini 2.0/2.5 Flash
  • Gemini Live (Native Audio)
  • OpenAI Realtime
  • Anthropic Claude
  • Azure OpenAI
  • Overview
  • VAD (Voice Activity Detection)
  • Interruption Handling
  • Turn Detection
  • Audio Processing
  • Function Calling
  • Call Transfer
  • DTMF Handling
  • Call Recording
  • Exporting Recordings
  • Transcripts
  • Webhooks
  • Variables & Templates
  • Multi-Language Support
  • Hindi
  • Tamil
  • Assamese
  • Other Indian Languages
  • Latency Optimization
  • Scaling & Performance
  • Error Handling
  • Monitoring & Logging
  • Security Best Practices
  • Trigger Call via API
  • REST API
  • WebSocket Protocol
  • Webhooks
  • Webhook Subscriptions
  • SDKs
  • Overview
  • Financial Services
  • E-commerce
  • Logistics
  • Hyperlocal
  • Healthcare
  • Education
  • Overview
  • Customer Support
  • Sales & Lead Conversion
  • Marketing Campaigns
  • Debt Collection
  • Overview
  • Customer Support Bot
  • Order Status IVR
  • Appointment Booking
  • Lead Qualification
  • Outbound Sales
  • Recruitment Screening
  • Overview
  • Migrate from Vapi
  • Migrate from Retell AI
  • Migrate from Traditional IVR
  1. Docs
  2. AI Voice Agent
  3. Agent Setup
  4. Settings Reference

Agent Settings Reference

Complete reference for all agent configuration options

Agent Settings Reference

Complete reference for all agent configuration options.

Basic Settings

Setting Type Description
name string Agent display name
description string Internal description
language string Primary language code (e.g., "en-IN")
isActive boolean Whether agent accepts calls

Provider Settings

STT Configuration

{
  "sttProvider": "deepgram",
  "sttConfig": {
    "deepgram": {
      "model": "nova-2",
      "language": "en-IN"
    }
  }
}

TTS Configuration

{
  "ttsProvider": "elevenlabs",
  "ttsConfig": {
    "elevenlabs": {
      "voice_id": "21m00Tcm4TlvDq8ikWAM",
      "stability": 0.5,
      "similarity_boost": 0.75
    }
  }
}

LLM Configuration

{
  "llmProvider": "gemini-2.5",
  "llmConfig": {
    "gemini-2.5": {
      "temperature": 0.7,
      "maxTokens": 256
    }
  }
}

Advanced Settings

Greeting Message

First message when call connects:

{
  "greetingMessage": "Hello! This is Priya from TechCorp. How can I help you today?"
}

Supports variables:

"greetingMessage": "Hi {{customer_name}}, calling about your order {{order_id}}."

Call Behavior

Setting Type Default Description
endCallOnGoodbye boolean true Auto-end on goodbye phrases
maxCallDuration number 600 Max call length in seconds
silenceTimeout number 10 End call after N seconds silence
interruptible boolean true Allow caller to interrupt agent

Voicemail Detection

For outbound calls:

{
  "llmConfig": {
    "voicemailDetection": {
      "enabled": true,
      "action": "hangup"
    }
  }
}

Actions: hangup, leave_message, callback

VAD (Voice Activity Detection)

For Gemini Live:

{
  "llmConfig": {
    "gemini-live": {
      "vadProfile": "balanced"
    }
  }
}
Profile Silence Duration Use Case
low_latency 100ms Fast-paced conversations
balanced 200ms Most use cases
conservative 350ms Slower languages, elderly users

Function Settings

{
  "functions": ["end_call", "transfer_call", "check_order"],
  "functionConfig": {
    "transfer_call": {
      "destination": "+919876543210"
    }
  }
}

Knowledge Base

{
  "knowledgeBaseId": "kb_abc123",
  "ragConfig": {
    "topK": 5,
    "minScore": 0.7
  }
}
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Overview

On this page

  • Basic Settings
  • Provider Settings
  • STT Configuration
  • TTS Configuration
  • LLM Configuration
  • Advanced Settings
  • Greeting Message
  • Call Behavior
  • Voicemail Detection
  • VAD (Voice Activity Detection)
  • Function Settings
  • Knowledge Base

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  • Shopify Apps
  • View All Products
  • For E-commerce
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