Creating a Knowledge Base

Knowledge bases give your agents access to company documents, FAQs, and product information using RAG (Retrieval-Augmented Generation).

What is a Knowledge Base?

A knowledge base is a collection of documents that your agent can search and reference during conversations. This is powered by RAG, which retrieves relevant information and augments the LLM's responses with accurate, up-to-date data.

Creating a Knowledge Base

1. Go to Knowledge Base in the sidebar
2. Click Create Knowledge Base
3. Enter a name and description
4. Click Create

Uploading Documents

After creating a knowledge base:

1. Click Add Documents

2. Drag and drop files or click to browse

3. Supported formats:

   • PDF
   • TXT
   • DOCX
   • CSV
   • Markdown

4. Wait for processing to complete

Best Practices

Document Organization

• One topic per document: Makes retrieval more accurate
• Clear headings: Helps with chunking
• Consistent formatting: Improves extraction

Content Quality

Good for Knowledge Base:

• Product specifications
• FAQ documents
• Policy documents
• Training materials
• Process guides

Not Ideal:

• Images without text
• Complex tables
• Scanned documents (OCR needed)
• Very long documents (>50 pages)

Naming Conventions

Use descriptive names:

• return-policy-2024.pdf - Good
• doc1.pdf - Bad

Attaching to an Agent

1. Open your agent settings
2. Find Knowledge Base section
3. Select your knowledge base
4. Configure RAG settings:

{
  "knowledgeBaseId": "kb_abc123",
  "ragConfig": {
    "topK": 5,
    "minScore": 0.7
  }
}