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  • Migrate from Vapi
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Related Products

  • AI Voice Agent
  • AI Voice Assistant
  • Try Free
AI Voice Agent
  • Introduction
  • Quick Start
  • Architecture
  • Core Concepts
  • Configuration
  • Creating an Agent
  • Using Templates
  • System Prompt Configuration
  • Language Selection
  • Settings Reference
  • Overview
  • Upload Files (PDF, DOCX)
  • Web Crawling (URLs & Sitemaps)
  • Document Processing
  • RAG Integration
  • Troubleshooting
  • Creating a Campaign
  • CSV Upload & Variables
  • Scheduling & Retry Logic
  • Campaign Analytics
  • Contact Management
  • Uploading Contacts
  • Managing Contacts
  • Call History Enrichment
  • Trial Numbers
  • Purchasing Numbers
  • BYOP Setup
  • Exotel Setup
  • Telephony Providers Guide
  • Credits System
  • Provider Costs Breakdown
  • Usage Analytics
  • Credit Packs
  • Overview
  • Finding Your Workspace ID
  • Common Issues
  • Audio Quality
  • Latency Optimization
  • Error Codes
  • Overview
  • Twilio
  • Exotel
  • Plivo
  • Telnyx
  • WhatsApp
  • WebRTC Browser
  • Overview
  • Deepgram
  • Google Chirp
  • Azure Speech
  • ElevenLabs Scribe
  • AssemblyAI
  • OpenAI Whisper
  • Overview
  • Cartesia
  • ElevenLabs
  • Google TTS
  • Azure Neural
  • OpenAI TTS
  • Deepgram Aura
  • Sarvam Bulbul
  • HeyPixa Luna
  • Overview
  • OpenAI GPT-4o
  • Gemini 2.0/2.5 Flash
  • Gemini Live (Native Audio)
  • OpenAI Realtime
  • Anthropic Claude
  • Azure OpenAI
  • Overview
  • VAD (Voice Activity Detection)
  • Interruption Handling
  • Turn Detection
  • Audio Processing
  • Function Calling
  • Call Transfer
  • DTMF Handling
  • Call Recording
  • Exporting Recordings
  • Transcripts
  • Webhooks
  • Variables & Templates
  • Multi-Language Support
  • Hindi
  • Tamil
  • Assamese
  • Other Indian Languages
  • Latency Optimization
  • Scaling & Performance
  • Error Handling
  • Monitoring & Logging
  • Security Best Practices
  • Trigger Call via API
  • REST API
  • WebSocket Protocol
  • Webhooks
  • Webhook Subscriptions
  • SDKs
  • Overview
  • Financial Services
  • E-commerce
  • Logistics
  • Hyperlocal
  • Healthcare
  • Education
  • Overview
  • Customer Support
  • Sales & Lead Conversion
  • Marketing Campaigns
  • Debt Collection
  • Overview
  • Customer Support Bot
  • Order Status IVR
  • Appointment Booking
  • Lead Qualification
  • Outbound Sales
  • Recruitment Screening
  • Overview
  • Migrate from Vapi
  • Migrate from Retell AI
  • Migrate from Traditional IVR
  1. Docs
  2. AI Voice Agent
  3. Pipeline
  4. Audio Processing

Audio Processing

Understand audio processing in the voice pipeline including encoding, resampling, noise reduction, and optimization.

Audio Processing

Audio processing handles the transformation of audio data between telephony, STT, TTS, and the client, ensuring optimal quality and compatibility.

Audio Flow

                    ┌────────────────────────────────────────────┐
                    │            Audio Processing                 │
                    │                                            │
Inbound Audio ─────►│  Decode ─► Resample ─► VAD ─► STT          │
(8kHz μ-law)       │                                            │
                    │                                            │
TTS Audio ─────────►│  Downsample ─► Encode ─► Output            │────► Telephony
(24kHz PCM)        │                                            │       (8kHz μ-law)
                    └────────────────────────────────────────────┘

Audio Formats

Common Formats in Voice Pipelines

Format Sample Rate Bit Depth Use Case
μ-law 8 kHz 8-bit Telephony (Twilio)
A-law 8 kHz 8-bit European telephony
Linear PCM 16/24/48 kHz 16-bit STT/TTS providers
Opus Variable Variable WebRTC

Format Configuration

type AudioFormat struct {
    Encoding   string // mulaw, alaw, linear16, opus
    SampleRate int    // 8000, 16000, 24000, 48000
    Channels   int    // 1 (mono) or 2 (stereo)
    BitDepth   int    // 8, 16, 24, 32
}

var TelephonyFormat = AudioFormat{
    Encoding:   "mulaw",
    SampleRate: 8000,
    Channels:   1,
    BitDepth:   8,
}

var STTFormat = AudioFormat{
    Encoding:   "linear16",
    SampleRate: 16000,
    Channels:   1,
    BitDepth:   16,
}

var TTSFormat = AudioFormat{
    Encoding:   "linear16",
    SampleRate: 24000,
    Channels:   1,
    BitDepth:   16,
}

Encoding/Decoding

μ-law Codec

// μ-law decoding (8-bit to 16-bit linear)
func MulawDecode(mulaw []byte) []int16 {
    linear := make([]int16, len(mulaw))
    for i, b := range mulaw {
        linear[i] = mulawToLinear[b]
    }
    return linear
}

// μ-law encoding (16-bit linear to 8-bit)
func MulawEncode(linear []int16) []byte {
    mulaw := make([]byte, len(linear))
    for i, sample := range linear {
        mulaw[i] = linearToMulaw(sample)
    }
    return mulaw
}

// Lookup table for fast decoding
var mulawToLinear = [256]int16{
    -32124, -31100, -30076, -29052, -28028, -27004, -25980, -24956,
    // ... 256 entries
}

func linearToMulaw(sample int16) byte {
    const MULAW_BIAS = 0x84
    const MULAW_MAX = 0x7FFF

    sign := (sample >> 8) & 0x80
    if sign != 0 {
        sample = -sample
    }
    if sample > MULAW_MAX {
        sample = MULAW_MAX
    }

    sample += MULAW_BIAS

    // Find segment
    exponent := 7
    for ; exponent > 0; exponent-- {
        if sample >= (1 << (exponent + 3)) {
            break
        }
    }

    mantissa := (sample >> (exponent + 3)) & 0x0F
    return byte(^(sign | (exponent << 4) | mantissa))
}

Base64 Encoding

For WebSocket transmission:

func EncodeAudioBase64(audio []byte) string {
    return base64.StdEncoding.EncodeToString(audio)
}

func DecodeAudioBase64(encoded string) ([]byte, error) {
    return base64.StdEncoding.DecodeString(encoded)
}

Resampling

Linear Interpolation

Simple but lower quality:

func ResampleLinear(input []int16, inputRate, outputRate int) []int16 {
    ratio := float64(inputRate) / float64(outputRate)
    outputLen := int(float64(len(input)) / ratio)
    output := make([]int16, outputLen)

    for i := 0; i < outputLen; i++ {
        srcIndex := float64(i) * ratio
        srcInt := int(srcIndex)
        srcFrac := srcIndex - float64(srcInt)

        if srcInt+1 < len(input) {
            output[i] = int16(
                float64(input[srcInt])*(1-srcFrac) +
                float64(input[srcInt+1])*srcFrac,
            )
        } else {
            output[i] = input[srcInt]
        }
    }

    return output
}

Polyphase Filter (High Quality)

type PolyphaseResampler struct {
    upFactor   int
    downFactor int
    filter     []float64
    history    []float64
}

func NewPolyphaseResampler(inputRate, outputRate int) *PolyphaseResampler {
    // Find GCD and compute factors
    gcd := gcd(inputRate, outputRate)
    upFactor := outputRate / gcd
    downFactor := inputRate / gcd

    // Design lowpass filter
    cutoff := math.Min(float64(inputRate), float64(outputRate)) / 2
    filter := designLowpassFilter(cutoff, 64*upFactor)

    return &PolyphaseResampler{
        upFactor:   upFactor,
        downFactor: downFactor,
        filter:     filter,
        history:    make([]float64, len(filter)),
    }
}

func (r *PolyphaseResampler) Process(input []int16) []int16 {
    // Upsample by inserting zeros
    upsampled := make([]float64, len(input)*r.upFactor)
    for i, sample := range input {
        upsampled[i*r.upFactor] = float64(sample)
    }

    // Apply filter
    filtered := r.applyFilter(upsampled)

    // Downsample by taking every nth sample
    outputLen := len(filtered) / r.downFactor
    output := make([]int16, outputLen)
    for i := 0; i < outputLen; i++ {
        output[i] = int16(filtered[i*r.downFactor])
    }

    return output
}

Downsampling for Telephony

Optimized 24kHz → 8kHz conversion:

type DownsamplerFilter struct {
    coeffs  []float64
    history []float64
}

func NewTelephonyDownsampler() *DownsamplerFilter {
    // 9-tap lowpass filter for 3:1 decimation
    // Cutoff at 3.5kHz for 8kHz output
    coeffs := []float64{
        0.0156, 0.0547, 0.1406, 0.2188, 0.2406,
        0.2188, 0.1406, 0.0547, 0.0156,
    }

    return &DownsamplerFilter{
        coeffs:  coeffs,
        history: make([]float64, len(coeffs)),
    }
}

func (d *DownsamplerFilter) Process(input []int16) []int16 {
    outputLen := len(input) / 3
    output := make([]int16, outputLen)

    for i := 0; i < outputLen; i++ {
        // Apply filter at decimated positions
        sum := 0.0
        for j, coeff := range d.coeffs {
            idx := i*3 - len(d.coeffs)/2 + j
            if idx >= 0 && idx < len(input) {
                sum += coeff * float64(input[idx])
            }
        }
        output[i] = int16(sum)
    }

    return output
}

Voice Activity Detection

Silero VAD Integration

type SileroVAD struct {
    model           *ort.Session
    threshold       float32
    minSpeechMs     int
    minSilenceMs    int
    speechBuffer    []float32
    state           string // "silence" or "speech"
    silenceCounter  int
    speechCounter   int
}

func (v *SileroVAD) ProcessChunk(audio []int16) VADResult {
    // Convert to float32
    floatAudio := make([]float32, len(audio))
    for i, sample := range audio {
        floatAudio[i] = float32(sample) / 32768.0
    }

    // Run inference
    probability := v.runModel(floatAudio)

    // State machine
    result := VADResult{
        Probability: probability,
        IsSpeech:    probability > v.threshold,
    }

    switch v.state {
    case "silence":
        if result.IsSpeech {
            v.speechCounter++
            if v.speechCounter >= v.minSpeechMs/10 { // 10ms chunks
                v.state = "speech"
                result.Event = "speech_start"
            }
        } else {
            v.speechCounter = 0
        }

    case "speech":
        if !result.IsSpeech {
            v.silenceCounter++
            if v.silenceCounter >= v.minSilenceMs/10 {
                v.state = "silence"
                result.Event = "speech_end"
            }
        } else {
            v.silenceCounter = 0
        }
    }

    return result
}

Energy-Based VAD

Simple fallback:

func EnergyVAD(audio []int16, threshold float64) bool {
    if len(audio) == 0 {
        return false
    }

    // Calculate RMS energy
    var sum float64
    for _, sample := range audio {
        sum += float64(sample) * float64(sample)
    }
    rms := math.Sqrt(sum / float64(len(audio)))

    return rms > threshold
}

Noise Reduction

Spectral Subtraction

type NoiseReducer struct {
    noiseProfile []float64
    alpha        float64 // Noise subtraction factor
    beta         float64 // Spectral floor
    fftSize      int
}

func (n *NoiseReducer) Process(audio []int16) []int16 {
    // Convert to float
    floatAudio := toFloat64(audio)

    // Apply FFT
    spectrum := fft.Forward(floatAudio)

    // Compute magnitude and phase
    magnitude := make([]float64, len(spectrum))
    phase := make([]float64, len(spectrum))
    for i, c := range spectrum {
        magnitude[i] = cmplx.Abs(c)
        phase[i] = cmplx.Phase(c)
    }

    // Spectral subtraction
    for i := range magnitude {
        magnitude[i] -= n.alpha * n.noiseProfile[i]
        if magnitude[i] < n.beta * n.noiseProfile[i] {
            magnitude[i] = n.beta * n.noiseProfile[i]
        }
    }

    // Reconstruct
    for i := range spectrum {
        spectrum[i] = complex(magnitude[i]*math.Cos(phase[i]),
                              magnitude[i]*math.Sin(phase[i]))
    }

    // Inverse FFT
    result := fft.Inverse(spectrum)

    return toInt16(result)
}

func (n *NoiseReducer) UpdateNoiseProfile(silentAudio []int16) {
    floatAudio := toFloat64(silentAudio)
    spectrum := fft.Forward(floatAudio)

    for i, c := range spectrum {
        n.noiseProfile[i] = 0.9*n.noiseProfile[i] + 0.1*cmplx.Abs(c)
    }
}

Audio Mixing

Sound Mixing for Overlays

type SoundMixer struct {
    sampleRate int
    channels   int
}

func (m *SoundMixer) Mix(audio1, audio2 []int16) []int16 {
    length := max(len(audio1), len(audio2))
    output := make([]int16, length)

    for i := 0; i < length; i++ {
        var sample1, sample2 int32

        if i < len(audio1) {
            sample1 = int32(audio1[i])
        }
        if i < len(audio2) {
            sample2 = int32(audio2[i])
        }

        // Mix with saturation
        mixed := sample1 + sample2
        if mixed > 32767 {
            mixed = 32767
        } else if mixed < -32768 {
            mixed = -32768
        }

        output[i] = int16(mixed)
    }

    return output
}

func (m *SoundMixer) MixWithVolume(audio1 []int16, vol1 float64,
                                    audio2 []int16, vol2 float64) []int16 {
    length := max(len(audio1), len(audio2))
    output := make([]int16, length)

    for i := 0; i < length; i++ {
        var mixed float64

        if i < len(audio1) {
            mixed += float64(audio1[i]) * vol1
        }
        if i < len(audio2) {
            mixed += float64(audio2[i]) * vol2
        }

        // Clamp
        if mixed > 32767 {
            mixed = 32767
        } else if mixed < -32768 {
            mixed = -32768
        }

        output[i] = int16(mixed)
    }

    return output
}

Buffer Management

Ring Buffer

type AudioRingBuffer struct {
    buffer    []int16
    size      int
    writePos  int
    readPos   int
    available int
    mu        sync.Mutex
}

func NewAudioRingBuffer(size int) *AudioRingBuffer {
    return &AudioRingBuffer{
        buffer: make([]int16, size),
        size:   size,
    }
}

func (r *AudioRingBuffer) Write(audio []int16) int {
    r.mu.Lock()
    defer r.mu.Unlock()

    written := 0
    for _, sample := range audio {
        if r.available >= r.size {
            break // Buffer full
        }
        r.buffer[r.writePos] = sample
        r.writePos = (r.writePos + 1) % r.size
        r.available++
        written++
    }

    return written
}

func (r *AudioRingBuffer) Read(count int) []int16 {
    r.mu.Lock()
    defer r.mu.Unlock()

    if count > r.available {
        count = r.available
    }

    result := make([]int16, count)
    for i := 0; i < count; i++ {
        result[i] = r.buffer[r.readPos]
        r.readPos = (r.readPos + 1) % r.size
        r.available--
    }

    return result
}

Jitter Buffer

type JitterBuffer struct {
    buffer     map[uint32][]byte
    targetMs   int
    mu         sync.Mutex
    nextSeq    uint32
}

func NewJitterBuffer(targetMs int) *JitterBuffer {
    return &JitterBuffer{
        buffer:   make(map[uint32][]byte),
        targetMs: targetMs,
    }
}

func (j *JitterBuffer) Push(seq uint32, audio []byte) {
    j.mu.Lock()
    defer j.mu.Unlock()

    j.buffer[seq] = audio
}

func (j *JitterBuffer) Pop() ([]byte, bool) {
    j.mu.Lock()
    defer j.mu.Unlock()

    if audio, ok := j.buffer[j.nextSeq]; ok {
        delete(j.buffer, j.nextSeq)
        j.nextSeq++
        return audio, true
    }

    // Packet loss - generate silence or interpolate
    j.nextSeq++
    return nil, false
}

Latency Optimization

Chunk Size Optimization

type ChunkOptimizer struct {
    targetLatency time.Duration
    sampleRate    int
}

func (c *ChunkOptimizer) OptimalChunkSize() int {
    // Chunk size = samples needed for target latency
    samples := int(c.targetLatency.Seconds() * float64(c.sampleRate))

    // Round to power of 2 for FFT efficiency
    return nextPowerOf2(samples)
}

func nextPowerOf2(n int) int {
    n--
    n |= n >> 1
    n |= n >> 2
    n |= n >> 4
    n |= n >> 8
    n |= n >> 16
    n++
    return n
}

Zero-Copy Processing

type AudioProcessor struct {
    bufferPool sync.Pool
}

func (p *AudioProcessor) GetBuffer(size int) []int16 {
    if buf := p.bufferPool.Get(); buf != nil {
        b := buf.([]int16)
        if cap(b) >= size {
            return b[:size]
        }
    }
    return make([]int16, size)
}

func (p *AudioProcessor) PutBuffer(buf []int16) {
    p.bufferPool.Put(buf)
}

Best Practices

1. Match Provider Requirements

func GetProviderFormat(provider string) AudioFormat {
    formats := map[string]AudioFormat{
        "deepgram": {Encoding: "linear16", SampleRate: 16000},
        "google":   {Encoding: "linear16", SampleRate: 16000},
        "azure":    {Encoding: "linear16", SampleRate: 16000},
        "twilio":   {Encoding: "mulaw", SampleRate: 8000},
    }
    return formats[provider]
}

2. Pre-allocate Buffers

// Pre-allocate for expected chunk sizes
var audioPool = sync.Pool{
    New: func() interface{} {
        return make([]int16, 320) // 20ms at 16kHz
    },
}

3. Profile Audio Pipeline

func (p *Pipeline) processWithMetrics(audio []byte) {
    start := time.Now()

    decoded := p.decode(audio)
    decodeTime := time.Since(start)

    resampled := p.resample(decoded)
    resampleTime := time.Since(start) - decodeTime

    p.metrics.RecordLatency("decode", decodeTime)
    p.metrics.RecordLatency("resample", resampleTime)
}

Next Steps

  • VAD - Voice Activity Detection
  • Turn Detection - End-of-turn handling
  • Latency Guide - Optimization strategies
Previous
Turn Detection
Next
Function Calling

On this page

  • Audio Flow
  • Audio Formats
  • Common Formats in Voice Pipelines
  • Format Configuration
  • Encoding/Decoding
  • μ-law Codec
  • Base64 Encoding
  • Resampling
  • Linear Interpolation
  • Polyphase Filter (High Quality)
  • Downsampling for Telephony
  • Voice Activity Detection
  • Silero VAD Integration
  • Energy-Based VAD
  • Noise Reduction
  • Spectral Subtraction
  • Audio Mixing
  • Sound Mixing for Overlays
  • Buffer Management
  • Ring Buffer
  • Jitter Buffer
  • Latency Optimization
  • Chunk Size Optimization
  • Zero-Copy Processing
  • Best Practices
  • 1. Match Provider Requirements
  • 2. Pre-allocate Buffers
  • 3. Profile Audio Pipeline
  • Next Steps

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