Error Codes
Reference guide for error codes and their meanings.
Call Errors
| Code |
Message |
Solution |
CALL_001 |
Invalid phone number |
Use E.164 format (+91...) |
CALL_002 |
Agent not found |
Check agent ID |
CALL_003 |
Agent inactive |
Activate agent |
CALL_004 |
No route |
Check telephony config |
CALL_005 |
Insufficient credits |
Add credits |
CALL_006 |
Rate limited |
Wait and retry |
CALL_007 |
Provider error |
Check provider status |
CALL_008 |
DND number |
Number on Do Not Disturb |
Authentication Errors
| Code |
Message |
Solution |
AUTH_001 |
Invalid API key |
Check key is correct |
AUTH_002 |
Expired API key |
Generate new key |
AUTH_003 |
Insufficient permissions |
Check key permissions |
AUTH_004 |
Workspace not found |
Check workspace ID |
Provider Errors
| Code |
Message |
Solution |
PROV_001 |
STT provider error |
Check STT API key |
PROV_002 |
TTS provider error |
Check TTS API key |
PROV_003 |
LLM provider error |
Check LLM API key |
PROV_004 |
Provider timeout |
Retry or switch provider |
PROV_005 |
Rate limit exceeded |
Wait or upgrade |
Knowledge Base Errors
| Code |
Message |
Solution |
KB_001 |
Document too large |
Split document |
KB_002 |
Unsupported format |
Use PDF/TXT/DOCX |
KB_003 |
Processing failed |
Check document quality |
KB_004 |
KB not found |
Check KB ID |
Campaign Errors
| Code |
Message |
Solution |
CAMP_001 |
Invalid CSV |
Check CSV format |
CAMP_002 |
No valid numbers |
Check phone numbers |
CAMP_003 |
Agent unavailable |
Activate agent |
CAMP_004 |
Schedule conflict |
Check time window |
Getting Help
If you encounter an error not listed here:
- Note the full error code and message
- Check Call History for details
- Contact support with:
- Error code
- Timestamp
- Steps to reproduce
- Call SID (if applicable)
Support Channels
- Email: Contact support through the dashboard
- Dashboard: Support page for tickets