Part of the Edesy Business Telephony Suite
Edesy Collect

Automated Payment Reminder Calls

Edesy Collect places automated voice reminder calls for EMIs, loan dues and pending bills. Paste a list of phone, name, due date and amount, type your message, and calls go out between 09:00 and 20:00 IST by default, rotating across your caller IDs and stopping once a contact is marked paid. Plans start at Rs 1,499 a month.

Rs 1,499

Starter plan / month

Rs 0

For unanswered calls

09:00-20:00

Default calling hours (IST)

Up to 6

Caller IDs per pool

Unanswered calls free

Stops when a contact pays

GST invoices

Edesy Collect at a glance

What the product does today, in one table

ItemEdesy Collect
What it doesPlaces automated voice reminder calls to people with a payment due or overdue
Contact listPaste one line per debtor: phone,name,due_date (YYYY-MM-DD),amount
MessageOne message per campaign: your text turned into speech (pick a voice), rendered once and replayed on every call
Calling hours09:00-20:00 IST by default; adjustable through the API, never outside 09:00-21:00
AttemptsUp to 3 per contact per day, at least 60 minutes apart
Stopping remindersMark a contact paid or stopped in the dashboard; paid, promised or stopped through the API; or report payments from your server to the payment webhook
Caller IDsPools of up to 6 numbers (2-4 recommended), rotated least-recently-used or sticky-then-rotate
Number healthFlag a number as spam-blocked yourself to take it out of rotation; reactivate it later
PlansStarter Rs 1,499, Growth Rs 3,499, Scale Rs 10,499 a month (exclude 18% GST)
Unanswered callsFree
VerificationKYC with PAN and Aadhaar; review usually takes about 24 hours
APIREST endpoints under https://voice-api.edesy.in/v1/collect

How payment reminder calls work

From sign-up to the first reminder, all in the Collect portal

  1. Step 1 of 5: Sign up and verify

    Create an account at collect.edesy.in and complete KYC with PAN and Aadhaar. Review usually takes about 24 hours.

  2. Step 2 of 5: Pick a plan and a caller-ID pool

    Subscribe to Starter, Growth or Scale with Razorpay auto-pay. Each plan includes one caller-ID number; add more to a pool of up to 6 (2-4 recommended).

  3. Step 3 of 5: Create a campaign

    Type the reminder message, choose a voice and paste your debtors, one line each: phone, name, due date and amount.

  4. Step 4 of 5: Calls go out on a schedule

    Reminders start at the next opening of the calling window (09:00-20:00 IST by default), retry up to 3 times a day with at least 60 minutes between attempts, and rotate caller IDs.

  5. Step 5 of 5: Reminders stop on payment

    Mark a contact paid or stopped in the dashboard, use the API, or have your server report the payment to the payment webhook. That contact gets no more calls.

Built for collections teams

The controls that keep reminders on time, polite and cheap

Text-to-speech message

Type the reminder once. It is rendered to audio once and replayed on every call, so you don't record anything.

Paste your debtor list

Paste one line per debtor with phone, name, due date and amount. Every line is accounted for, and the due details stay with each contact.

Retries with daily caps

Up to 3 attempts per contact per day, at least 60 minutes apart, then the next day's window.

Calling hours enforced

Calls go out between 09:00 and 20:00 IST by default. The window can be changed through the API, but never outside 09:00-21:00.

Caller-ID rotation

Pools of up to 6 numbers (2-4 recommended), rotated least-recently-used or sticky-then-rotate, so each retry can come from a fresh number.

Number health

If a number gets marked as spam, flag it as spam-blocked yourself to pull it from rotation, and reactivate it when it recovers.

Stop on payment

Paid, promised or stopped contacts get no more calls. Mark paid or stopped in the dashboard, use the API, or report payments from your server; Razorpay events can be forwarded from your own handler.

Plan credit in your wallet

Your monthly fee is credited to your INR wallet. Calls are deducted in real time, with GST invoices for every payment.

Team and API

Invite teammates with roles, and run pools, campaigns and contacts from the REST API under /v1/collect.

Who uses payment reminder calls

Any business with dues to remind people about

NBFCs and lenders

EMI reminders before and after the due date, from a pool of caller IDs.

Fintech and BNPL

Short reminders for small-ticket dues, stopped as soon as your system reports the payment.

Utilities and subscriptions

Bill and renewal reminders for customers who ignore SMS and email.

Invoices and B2B dues

Polite voice reminders for unpaid invoices, inside business hours.

Edesy Collect fits when

  • The same reminder message works for everyone on the list

  • You want a fixed monthly cost and published per-call rates

  • Calling hours and attempt caps must be enforced for you

  • You want to start self-serve, without a sales call

Consider an AI voice agent when

  • The call needs a two-way conversation, not a message

  • You want promises to pay captured by voice

  • Callers need answers in several regional languages

  • See the AI debt collector and EMI collection AI pages

Edesy Collect plans

Billed monthly with Razorpay auto-pay. Each fee is credited to your wallet. Extra caller-ID numbers about Rs 500/month. Prices exclude 18% GST.

Starter
Rs 1,499/ month
For a first reminder list
  • About 1,000 connected reminder calls included
  • Rs 0.90 per connected call after that
  • 1 caller-ID number included
  • Unanswered calls free
  • Number rotation and stop-on-payment
Choose Starter
Most Popular
Growth
Rs 3,499/ month
For a steady monthly collections book
  • About 4,000 connected reminder calls included
  • Rs 0.75 per connected call after that
  • 1 caller-ID number included
  • Unanswered calls free
  • Number rotation and stop-on-payment
Choose Growth
Scale
Rs 10,499/ month
For large lenders and billing teams
  • About 16,000 connected reminder calls included
  • Rs 0.60 per connected call after that
  • 1 caller-ID number included
  • Unanswered calls free
  • Number rotation and stop-on-payment
Choose Scale

Payment reminder calls: FAQ

Planning a reminder programme?

Tell us what you collect and how many contacts you remind each month. We reply within one working day with a setup plan and the right Collect plan.

Start sending payment reminders

Sign up, finish KYC and pick a plan. Unanswered calls are free. Prices exclude 18% GST.