Write an automated payment reminder call in a minute: who is calling, what is due and when, and a keypad menu for customers who have already paid or want a call back. Hindi, English or Hinglish.
Want these calls placed automatically? See EMI reminder calls on Edesy IVR.
Spoken in the greeting so the customer knows who is calling.
Variable names are examples: use the names you send with each call. In Hindi, send the amount and date in words; digits inside a Hindi sentence can be misread by text-to-speech.
Your payment reminder call script
| When | What the customer hears |
|---|---|
| Greeting (call answered) | नमस्ते प्रिया जी, यह Your Company की ओर से भुगतान का रिमाइंडर है। |
| Amount and due date | आपकी लोन EMI, राशि चार हज़ार पाँच सौ रुपये, पंद्रह नवंबर को देय है। |
| The ask | कृपया नियत तारीख तक भुगतान कर दें। |
| Keypad menu | अगर आप भुगतान कर चुके हैं, तो एक दबाइए। हमारी टीम से कॉल बैक के लिए दो दबाइए। |
| Pressed 1: already paid | धन्यवाद। हमने नोट कर लिया है कि आप भुगतान कर चुके हैं। |
| Pressed 2: call back | धन्यवाद। हमारी टीम आपको कॉल बैक करेगी। |
| Closing / no key pressed | आपके समय के लिए धन्यवाद। |
Loan EMI, bill, school fee and subscription wording
Hindi, English and Hinglish
Optional press 1 (already paid) and press 2 (call back)
Sample values or call variables
Copy or download as text
Polite wording, no threats or pressure
EMI reminders a few days before the due date.
Bill due reminders with a call-back option.
Fee reminders to parents in Hindi or English.
Renewal reminders before a plan lapses.
The customer should know who is calling in the first sentence.
Loan EMI, bill, fee or subscription changes the wording of the amount line.
Let customers say they've paid (1) or ask for a call back (2), or leave the menu out.
Copy or download it, then use it in your IVR or give it to your calling team.
Call within sensible daytime hours and keep a record of each customer's consent. The calling hours checklist covers the basics.
With Edesy IVR you start each reminder call through the outbound call API with the customer's details as call variables. The keypad answer can be sent to your system with an HTTP request in the flow. See EMI reminder calls.
Start calls through the Edesy outbound call API with each customer's amount and due date, and get the keypad answer back. Pay as you go from a prepaid wallet; share your volume for pricing.
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