Calculate the number of call center agents required to hit your target service level. Includes AHT, occupancy, ASA, trunks, and AI-deflection comparison.
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Calculate required agents for target service level
Predict occupancy and Average Speed of Answer (ASA)
Account for shrinkage (breaks, training, absenteeism)
Trunk / line sizing at 1% blocking
Compare staffing with 30/50/70% AI deflection
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