Migration service — Cost optimization

Migrate from Twilio to Exotel. Cut Costs 60-80%.

Twilio India per-min ₹3-5. Exotel ₹0.50-1.50. At 25K+ calls/month, that's lakhs in savings. We migrate your app, port your numbers, run parallel for validation, cut over with zero downtime. Rollback included. From ₹50K Small to ₹2L+ Enterprise.

60-80%

Typical cost reduction

From ₹50,000

Migration project

Rollback

Included safety net

2-4 weeks

Standard delivery

Why teams migrate Twilio → Exotel

Twilio India is expensive

$0.04-0.06/min inbound + $0.04-0.10/min outbound. At 25K calls/month, that's ₹1.5-3L. Exotel does the same for ₹30-50K.

Data residency concerns

DPDP Act 2023 + BFSI / Healthcare compliance prefer data-in-India. Exotel is Indian; Twilio is US-based.

India support hours matter

Twilio support is US-business-hours. Exotel is IST. Critical for production ops.

Migration pricing

Pricing scales with complexity. 40% deposit, 60% on delivery.

Small Migration
₹50,000one-timeNo recurring fee from us
1-5 numbers, simple use case
  • Up to 5 numbers ported from Twilio to Exotel
  • App rewrite (TwiML → Exotel ExoApp / SmartIVR)
  • Webhook endpoint updates
  • Voice agent integration re-pointed to Exotel
  • DLT registration for outbound (if applicable)
  • Parallel-run validation (2-3 days)
  • Cutover with rollback option
  • Twilio account decommission help
  • 14 days bug-fix warranty
  • Delivery: 2 weeks
Most Common
Medium Migration
₹1,25,000one-time+ ₹5,000/mo Exotel monitoring (optional)
5-25 numbers, multi-flow apps
  • Up to 25 numbers ported
  • Multi-flow app rewrite (inbound + outbound flows)
  • Sub-account architecture migration
  • Voice + SMS + WhatsApp flows migrated
  • CRM webhook updates (HubSpot, Zoho, Salesforce, LeadSquared)
  • Recording migration (export from Twilio, archive)
  • Parallel-run validation (5-7 days)
  • Cost comparison report (actual savings)
  • 21 days bug-fix warranty
  • Delivery: 3 weeks
Enterprise Migration
₹2,00,000+scoped per project+ ₹15,000+/mo support retainer
50+ numbers, Flex / contact center
  • 50+ numbers migrated
  • Twilio Flex → Exotel CCaaS migration (full contact center)
  • Custom Studio flows re-implemented in Exotel
  • Multi-region routing setup on Exotel
  • Compliance audit pre-migration (BFSI/Healthcare)
  • Phased rollout (10% → 50% → 100% over 2 weeks)
  • Dedicated migration manager
  • 30 days bug-fix warranty
  • Quarterly review for first 6 months post-migration
  • Delivery: 4-6 weeks

ROI math (real customer example)

  • D2C brand: 30K outbound + 10K inbound calls/month, India only

  • Twilio bill: 40K × 2 min avg × ₹4/min = ₹3.2L/month

  • After migration to Exotel: 40K × 2 min × ₹1/min = ₹80K/month

  • Monthly savings: ₹2.4L = ₹28.8L/year

  • Migration cost: ₹1.25L (Medium tier)

  • Payback period: <1 month

  • Cumulative savings year 1: ₹27.5L net

What we preserve in migration

  • Phone numbers (ported, customers see no change)

  • Voice agent behavior (same conversation, same flow)

  • CRM integrations (HubSpot/Zoho/Salesforce keep working)

  • Call recordings (exported from Twilio, archived for compliance)

  • Customer-facing experience (transparent migration)

  • Performance KPIs (we benchmark before/after to verify quality)

Migration process — step by step

Day 1-2: Audit Twilio setup

We review every Twilio number, Studio flow, sub-account, webhook. Document what needs migration.

Day 3-4: Migration plan

Detailed plan with what stays/changes, rollback strategy, cutover timing. You sign off.

Week 2: Number porting initiated

Carrier paperwork for porting numbers from Twilio to Exotel. Takes 1-2 weeks (carrier-dependent).

Week 2-3: App rewrite

TwiML → ExoApp / SmartIVR translation. Webhook endpoints updated. Voice agent re-pointed.

Week 3: Parallel-run validation

Both Twilio + Exotel run for 5-7 days at low traffic. Compare quality, latency, recording, billing.

Week 4: Full cutover + decommission

100% traffic to Exotel. Twilio account decommissioned. Recordings archived. Final demo.

Migration FAQ

All telephony services we offer

Same expertise across every major provider. Pick the one that fits.

Stop paying Twilio India rates.

Book a 30-min migration audit. We'll send a savings estimate + fixed quote within one business day.