Native Zoho CRM connector for Indian businesses. Calls logged as Zoho activities, leads auto-created, custom field mapping. Built specifically for Zoho's .in DC and India use cases. From ₹45,000 flat.
₹45,000
Flat one-time price
7 days
Standard delivery
₹2,000/mo
Maintenance retainer
Multi-DC
.in / .com / .eu aware
Recommended package: Quick Integration. Zoho's clean API makes 90% of integrations fit the standard package.
Standard configurations included. We also handle Zoho Bigin, Zoho Desk, and Zoho Books under separate scope.
Each voice agent call becomes a Zoho Call activity on the related Lead, Contact, or Deal.
Inbound caller not in Zoho? Lead created automatically with phone, source, and caller info enrichment.
Booked, qualified, not-interested — outcome maps to Deal Stage in your Zoho pipeline.
Disposition matches your rule? Fire Zoho Workflow Rules to update fields, assign reps, send emails.
Zoho .in, .com, .eu — the connector routes to your correct datacenter automatically.
Same connector works for Zoho Bigin — smaller object schema, same Quick Integration price.
Outbound call event flow:
Voice agent makes the call
Webhook fires on call end
Edesy connector routes to correct Zoho DC (.in / .com / .eu)
Call activity created on matched Lead/Contact
Custom field updates pushed via Zoho REST API v2
Inbound campaign trigger flow:
Zoho Workflow Rule fires on Lead field change
Custom Function or Webhook sends payload to Edesy
Voice agent campaign queued with Zoho record context
Call outcome syncs back as Zoho Call activity
Workflow continues based on call result
Standard Zoho mappings. Additional fields available on request.
Zoho Lead/Contact Phone → voice agent recipient
Zoho Lead Source → call campaign tagging
Voice agent duration → Zoho Call activity duration
Voice agent transcript → Zoho Call activity Description
Voice agent recording → Zoho Call activity custom URL field
Voice agent outcome → Zoho Lead Status or Deal Stage
What we build against:
Zoho API: REST API v2 / v3
Auth: OAuth 2.0 with refresh token rotation
Multi-DC: connector auto-routes to .in (India), .com, .eu
Rate limit: 1000+/day on Standard plans — handled automatically
Compatible: Zoho CRM, Bigin, Desk, Books
Predictable 5-step process from first call to deployed integration
Discovery call
20–30 min call to understand your CRM, voice agent use case, and field mapping needs. Free for standard CRMs.
Fixed-price quote
1-page scope document with exact deliverables, timeline, and price. No padding, no revisions to scope.
40% deposit, work begins
Build starts within 2 business days of deposit. Daily updates via Slack or email.
Build, test, deploy
Built against sandbox first, end-to-end test calls verified, then deployed to production.
Handoff + maintenance
Final demo, documentation handoff, 60% balance. Maintenance retainer starts the day after launch.
12-month total cost comparison for a typical voice agent CRM integration
| Feature | Dimension | Freelancer | In-house engineer | Edesy |
|---|---|---|---|---|
| Voice agent webhook expertise | ||||
| Scoping included (no in-house time) | ||||
| Fixed price upfront | ||||
| Bug-fix warranty post-launch | ||||
| Maintenance when CRM API changes | ||||
| Best-effort weekday support | ||||
| Delivery in 7 working days | ||||
| GST-compliant Indian invoicing |
Common questions about Zoho CRM voice agent integration
Same delivery promise, different CRM.
Book a 20-minute scoping call. We'll send a fixed-price quote for your Zoho setup within one business day.