Native Freshsales integration. Calls logged as Contact Activities, deal pipeline updates, custom field mapping. India-built, India-supported. From ₹45,000 flat.
₹45,000
Flat one-time price
7 days
Standard delivery
₹2,000/mo
Maintenance retainer
Freshdesk
Extension available
Freshsales has a clean Freshworks API. Quick Integration handles most setups.
Each call becomes a Freshsales Contact Activity with transcript, duration, recording link.
Inbound caller? Contact and Deal created with phone, source, deal pipeline assignment automatic.
Voice agent outcome maps to Deal Stage in your Freshsales pipeline.
Disposition matches your rule? Fire Freshsales Workflows to update fields, assign reps, send sequences.
Full transcript pushed to Activity Description. Recording URL on custom field.
Add ₹15,000 to also log inbound support calls as Freshdesk tickets via the same connector.
Voice agent makes the call
Webhook fires on call end
Edesy connector matches Contact by phone or creates new
Activity created and linked to Contact/Deal
Custom field updates pushed via Freshsales API
Freshsales Workflow triggers on Deal field change
Webhook fires to Edesy
Voice agent queued with Freshsales record context
Outcome syncs back as Contact Activity
Workflow continues based on call result
Freshsales Contact Mobile → voice agent recipient
Freshsales Deal name/amount → call variables
Voice agent duration → Activity field
Voice agent transcript → Activity Description
Voice agent recording → custom URL field
Voice agent outcome → Deal stage
Freshsales API: REST API v2
Auth: API Key (Bearer token)
Rate limit: 1000 calls/hr — handled by connector
Freshworks webhook signing supported
Compatible with Freshsales Suite, Growth, Pro, Enterprise
Predictable 5-step process from first call to deployed integration
Discovery call
20–30 min call to understand your CRM, voice agent use case, and field mapping needs. Free for standard CRMs.
Fixed-price quote
1-page scope document with exact deliverables, timeline, and price. No padding, no revisions to scope.
40% deposit, work begins
Build starts within 2 business days of deposit. Daily updates via Slack or email.
Build, test, deploy
Built against sandbox first, end-to-end test calls verified, then deployed to production.
Handoff + maintenance
Final demo, documentation handoff, 60% balance. Maintenance retainer starts the day after launch.
12-month total cost comparison for a typical voice agent CRM integration
| Feature | Dimension | Freelancer | In-house engineer | Edesy |
|---|---|---|---|---|
| Voice agent webhook expertise | ||||
| Scoping included (no in-house time) | ||||
| Fixed price upfront | ||||
| Bug-fix warranty post-launch | ||||
| Maintenance when CRM API changes | ||||
| Best-effort weekday support | ||||
| Delivery in 7 working days | ||||
| GST-compliant Indian invoicing |
Book a 20-minute scoping call. We'll send a fixed-price quote within one business day.