How long does Freshsales integration take?

Quick Integration: 7 working days. Freshworks' REST API is well-documented and integration is fast.

How much does it cost?

₹45,000 one-time + ₹2,000/month. 40% deposit (₹18,000) to start.

We also use Freshdesk for support — can you integrate both?

Yes. Freshdesk uses similar Freshworks auth and a related REST API. We extend the integration to log inbound support calls as Freshdesk tickets — adds ₹15,000 to the project.

Does this work with Freshworks Marketplace apps already installed?

Yes. Our integration is webhook-based, so it co-exists with any Marketplace app. We can also trigger Marketplace apps from call outcomes.

Can the voice agent receive Freshsales Deal context?

Yes — Deal name, value, stage, and custom fields can pass as call variables for the agent to reference during the conversation.

Does this support Freshsales Classic (old version)?

Yes, but the older API has different endpoints. The Quick Integration price holds, but we confirm during the discovery call.

Will the integration survive a Freshworks API version bump?

If you're on the maintenance retainer (₹2,000/mo), yes — we handle version bumps in scope. Without retainer, we quote the update separately.

Indian Mid-Market CRM

Freshsales Voice Agent Integration by Edesy

Native Freshsales integration. Calls logged as Contact Activities, deal pipeline updates, custom field mapping. India-built, India-supported. From ₹45,000 flat.

Get a Freshsales Quote for ₹45,000

Book a 20-min scoping call

₹45,000

Flat one-time price

7 days

Standard delivery

₹2,000/mo

Maintenance retainer

Freshdesk

Extension available

Freshsales integration pricing

Freshsales has a clean Freshworks API. Quick Integration handles most setups.

CRM Quick Integration

₹45,000one-time+ ₹2,000/month maintenance

Native connector for one standard CRM

Native connector for HubSpot, Zoho, Pipedrive, Freshsales, GoHighLevel, LeadSquared, Zoho Bigin, or basic Salesforce
Outbound sync: call data, transcript, recording link, outcome
Up to 8 custom field mappings
OAuth authentication setup
Webhook configuration
End-to-end test calls verified
1 round of revisions
14 days bug-fix warranty
Setup documentation
Delivery: 7 working days

What we build for Freshsales

Log calls as Contact Activities

Each call becomes a Freshsales Contact Activity with transcript, duration, recording link.

Auto-create Contact and Deal from inbound

Inbound caller? Contact and Deal created with phone, source, deal pipeline assignment automatic.

Update Deal stage on outcome

Voice agent outcome maps to Deal Stage in your Freshsales pipeline.

Trigger Freshsales Workflows

Disposition matches your rule? Fire Freshsales Workflows to update fields, assign reps, send sequences.

Transcript on Activity

Full transcript pushed to Activity Description. Recording URL on custom field.

Freshdesk extension available

Add ₹15,000 to also log inbound support calls as Freshdesk tickets via the same connector.

Voice agent → Freshsales

Voice agent makes the call
Webhook fires on call end
Edesy connector matches Contact by phone or creates new
Activity created and linked to Contact/Deal
Custom field updates pushed via Freshsales API

Freshsales → Voice agent (Bidirectional)

Freshsales Workflow triggers on Deal field change
Webhook fires to Edesy
Voice agent queued with Freshsales record context
Outcome syncs back as Contact Activity
Workflow continues based on call result

Default field mappings

Freshsales Contact Mobile → voice agent recipient
Freshsales Deal name/amount → call variables
Voice agent duration → Activity field
Voice agent transcript → Activity Description
Voice agent recording → custom URL field
Voice agent outcome → Deal stage

Freshsales technical stack

Freshsales API: REST API v2
Auth: API Key (Bearer token)
Rate limit: 1000 calls/hr — handled by connector
Freshworks webhook signing supported
Compatible with Freshsales Suite, Growth, Pro, Enterprise

How we'll build it

Predictable 5-step process from first call to deployed integration

Discovery call

20–30 min call to understand your CRM, voice agent use case, and field mapping needs. Free for standard CRMs.

Fixed-price quote

1-page scope document with exact deliverables, timeline, and price. No padding, no revisions to scope.

40% deposit, work begins

Build starts within 2 business days of deposit. Daily updates via Slack or email.

Build, test, deploy

Built against sandbox first, end-to-end test calls verified, then deployed to production.

Handoff + maintenance

Final demo, documentation handoff, 60% balance. Maintenance retainer starts the day after launch.

Why choose Edesy over hiring a freelancer or pulling an engineer

12-month total cost comparison for a typical voice agent CRM integration

Feature	Dimension	Freelancer	In-house engineer	Edesy
Voice agent webhook expertise
Scoping included (no in-house time)
Fixed price upfront
Bug-fix warranty post-launch
Maintenance when CRM API changes
Best-effort weekday support
Delivery in 7 working days
GST-compliant Indian invoicing

Freshsales Integration — FAQ

Other CRM integrations we build

Zoho CRM

India-first CRM.

HubSpot

Marketing & sales CRM.

Pipedrive

Sales pipeline CRM.

LeadSquared

BFSI/EdTech CRM.

Ready to integrate Freshsales?

Book a 20-minute scoping call. We'll send a fixed-price quote within one business day.

Get Freshsales Integration Quote Contact Sales