AI voice agents for debt collection, KYC verification, loan qualification, policy renewals, and customer service. TRAI + RBI compliant. Multi-language. Designed for Indian financial services volumes.
₹75,000
Quick Build price
TRAI+RBI
Compliance-aware
10K+
Calls/day capable
DPDP
Data protection ready
Soft-touch reminder calls, hard-recovery calls, settlement negotiation. Payment links sent via SMS/WhatsApp. Recording audit trail for compliance.
Re-KYC, video-KYC initiation, document collection follow-up. Aadhaar masking, encrypted recording, audit logs.
Inbound lead qualification for personal loans, business loans, mortgage. CIBIL pull integration, lead scoring, hot-lead routing.
Outbound calls 30/60/90 days before policy expiry. Renewal payment link, customer service handoff if needed.
Proactive outbound updates on claim status. Reduces inbound support volume by 40–60% typically.
Replace legacy IVR with conversational voice agent. Account balance, last transactions, FAQ, escalation to human.
Outbound verification calls when fraud is suspected. Real-time decision based on customer responses.
Targeted outbound campaigns for credit cards, top-up loans, insurance riders. TRAI-compliant with proper opt-out.
Banking/lending voice agents have stricter requirements than generic SMB:
RBI Fair Practices Code compliance — no harassment, call time restrictions (8am–7pm for collections)
TRAI DND list scrubbing before any outbound call
DPDP Act 2023 compliance — explicit consent, data minimization, right to erasure
Sensitive data masking in transcripts (PAN, Aadhaar, account numbers)
Audit-grade call logging for compliance review
Multi-language for India's regional borrower base (Hindi, Tamil, Bengali, Marathi, Telugu, Gujarati)
CIBIL / credit-bureau integration for live decisioning
Payment gateway integration (Razorpay, BillDesk, UPI)
Edesy (recommended): Indian data residency, TRAI/DPDP-aware defaults, bundled compliance audit logs, multi-language built-in
Bolna: Open-source-friendly, self-hosted option for on-premise BFSI compliance
LeadSquared CRM integration: Critical for most NBFC/lending workflows — see our /services/voice-agent-crm-integration/leadsquared page
Vapi/Retell: Possible but require additional compliance retrofit work for BFSI
Bland: Not recommended for India BFSI — US-first stack lacks India compliance defaults
BFSI use cases typically need Production Build (₹1,75,000) or Custom Enterprise (₹3,50,000+) for compliance hardening.
Predictable 6-step process from first call to deployed agent
Discovery call
30–45 min call to understand your use case, channels, volume estimates, and chosen platform. Free for standard builds, ₹25,000 for enterprise (credited).
Scope + fixed-price quote
1-page scope document with exact deliverables, timeline, prompt strategy, and price. Two days to deliver.
40% deposit, build begins
Work starts within 2 business days of deposit. You get a Slack/email channel for daily updates.
Prompt engineering + flow build
Prompt drafted, flows configured in your chosen platform, voice + STT + TTS selected for your use case.
Internal QA + your UAT
We run 50+ test calls covering happy paths and edge cases. You sign off on UAT before production deploy.
Production deploy + handoff
Number assigned, agent live, final demo, documentation handoff. 60% balance due. Maintenance retainer starts day after launch.
What the alternatives actually cost over 12 months
| Feature | Dimension | Upwork freelancer | In-house engineer | Edesy |
|---|---|---|---|---|
| Prompt engineering expertise | ||||
| Voice/STT/TTS provider knowledge | ||||
| Latency optimization built-in | ||||
| Indian language support out-of-box | ||||
| Telephony setup included | ||||
| Fixed price, no overruns | ||||
| Bug-fix warranty post-launch | ||||
| Maintenance when models/APIs change | ||||
| 12-month total cost (estimate) |
Book a 30-minute scoping call. We'll send a fixed-price quote within one business day.