AI voice agents for appointment booking, patient outreach, prescription reminders, post-discharge follow-up. HIPAA-aware build process. Hindi + regional languages. From ₹75,000 flat. Delivered in 2 weeks.
₹75,000
Quick Build price
2 weeks
Standard delivery
HIPAA-aware
Build process
Hindi+
Indian languages
Each can be deployed standalone or as part of a multi-use-case suite.
Inbound calls auto-booked into your EMR or calendar. Confirms time, sends SMS/WhatsApp confirmation, handles rescheduling.
Outbound calls to remind patients about doses, refills, or missed prescriptions. Multi-language support for adherence.
Day-3 / Day-7 / Day-14 post-discharge calls. Symptom check, medication adherence, schedule follow-up if needed.
Pre-surgery or pre-procedure calls collect medical history, allergies, fasting status — pushed to EMR before patient arrives.
Inbound triage for non-emergency calls. Routes to appropriate care level (telehealth, urgent care, emergency).
Outbound campaigns for vaccination reminders, COVID boosters, pediatric schedules. Compliance-aware (DPDP, TRAI).
For healthtech startups — qualify inbound leads from ads, route hot leads to sales reps, drop cold leads into nurture.
Outpatient bills, lab payments, insurance follow-ups. Payment link sent via SMS/WhatsApp during the call.
Healthcare voice agents have stricter requirements than generic SMB agents:
HIPAA-aware data handling (recording storage, retention, access controls)
Patient data masking in transcripts (PHI redaction)
Multilingual support for India's regional patient base (Hindi, Tamil, Bengali, Marathi, Telugu, Kannada)
Medical terminology accuracy — generic STT often mis-transcribes drug names; we tune for medical vocabulary
EMR integration (Practo, MediBuddy, hospital-specific EMRs)
Emergency escalation paths (if patient mentions chest pain, breathing issues, etc.)
TRAI compliance for outbound calls (DND list respect, opt-out flows, recording disclosures)
Not all voice agent platforms are equal for healthcare use cases:
Edesy (recommended): India-first, regional languages, bundled telephony, can host data in India
Bolna: India-built, open-source-friendly, self-hosted option for on-premise hospitals
Vapi: Good for technical healthtech teams that want developer-first control
Retell: Premium English call quality, but weaker for Indian regional languages
Avoid: Bland AI for India healthcare — US-first stack doesn't optimize for regional needs
Same pricing as our general voice agent development service. HIPAA-aware delivery included on Production and Enterprise tiers.
Predictable 6-step process from first call to deployed agent
Discovery call
30–45 min call to understand your use case, channels, volume estimates, and chosen platform. Free for standard builds, ₹25,000 for enterprise (credited).
Scope + fixed-price quote
1-page scope document with exact deliverables, timeline, prompt strategy, and price. Two days to deliver.
40% deposit, build begins
Work starts within 2 business days of deposit. You get a Slack/email channel for daily updates.
Prompt engineering + flow build
Prompt drafted, flows configured in your chosen platform, voice + STT + TTS selected for your use case.
Internal QA + your UAT
We run 50+ test calls covering happy paths and edge cases. You sign off on UAT before production deploy.
Production deploy + handoff
Number assigned, agent live, final demo, documentation handoff. 60% balance due. Maintenance retainer starts day after launch.
What the alternatives actually cost over 12 months
| Feature | Dimension | Upwork freelancer | In-house engineer | Edesy |
|---|---|---|---|---|
| Prompt engineering expertise | ||||
| Voice/STT/TTS provider knowledge | ||||
| Latency optimization built-in | ||||
| Indian language support out-of-box | ||||
| Telephony setup included | ||||
| Fixed price, no overruns | ||||
| Bug-fix warranty post-launch | ||||
| Maintenance when models/APIs change | ||||
| 12-month total cost (estimate) |
Book a 30-minute scoping call. We'll send a fixed-price quote within one business day.