AI voice agents for COD order confirmation, order status updates, returns handling, and abandoned cart recovery. Shopify, WooCommerce, Magento, custom commerce stack — all supported. From ₹75,000 flat. 2-week delivery.
₹75,000
Quick Build price
30–40%
COD RTO reduction
Hindi+
Indian languages
2 weeks
Standard delivery
Outbound call after order placement to confirm COD. Reduces RTO (Return to Origin) by 30–40% typically. Address verification, delivery time confirmation.
Outbound updates on shipment status (shipped, out for delivery, delayed). Reduces inbound support volume by 40–60%.
Inbound returns calls handled — reason captured, pickup scheduled, refund timeline set. No more support ticket backlog.
Outbound calls to abandoned cart customers within 24 hours. Discount code or payment assistance offered. 10–15% recovery typical.
Day-3 / Day-7 post-delivery feedback calls. NPS scoring, review request, complaint handling — proactive issue resolution.
Failed delivery attempts trigger outbound call to customer — confirm address, reschedule, alternative delivery option.
Outbound campaigns to existing customers based on purchase history. Replenishment for consumables, new launches for fashion.
Replace legacy IVR with conversational voice agent. Order lookup, status check, returns, escalation to human.
Shopify / WooCommerce / Magento / BigCommerce / custom commerce integration
Real-time order lookup via store API during the call
Hindi + regional languages (most Indian D2C customers prefer regional)
Address verification with pincode-aware suggestions
Payment link sent via SMS/WhatsApp during call (Razorpay, UPI)
Logistics integration (Shiprocket, Delhivery, Bluedart) for status lookup
TRAI compliance for outbound campaigns
Returns reason classification for analytics
RTO reduction — COD confirmation calls reduce RTO by 30–40%, saving ₹100–300 per order in logistics + restocking cost
Returns automation — handles 80% of returns calls without human, frees up support team
Cart recovery — automated cart abandonment calls recover 10–15% of lost revenue typically
Regional language — Hindi/Tamil/Bengali customers respond 3–5x better than English-only
24/7 inbound — Indian D2C customers often inquire after work hours
Lower cost — ₹6–10/call vs ₹50–100/call for human support agents
Single use case (e.g., COD confirmation only) fits Quick Build. Multiple use cases (COD + Returns + Cart recovery) need Production Build.
Predictable 6-step process from first call to deployed agent
Discovery call
30–45 min call to understand your use case, channels, volume estimates, and chosen platform. Free for standard builds, ₹25,000 for enterprise (credited).
Scope + fixed-price quote
1-page scope document with exact deliverables, timeline, prompt strategy, and price. Two days to deliver.
40% deposit, build begins
Work starts within 2 business days of deposit. You get a Slack/email channel for daily updates.
Prompt engineering + flow build
Prompt drafted, flows configured in your chosen platform, voice + STT + TTS selected for your use case.
Internal QA + your UAT
We run 50+ test calls covering happy paths and edge cases. You sign off on UAT before production deploy.
Production deploy + handoff
Number assigned, agent live, final demo, documentation handoff. 60% balance due. Maintenance retainer starts day after launch.
What the alternatives actually cost over 12 months
| Feature | Dimension | Upwork freelancer | In-house engineer | Edesy |
|---|---|---|---|---|
| Prompt engineering expertise | ||||
| Voice/STT/TTS provider knowledge | ||||
| Latency optimization built-in | ||||
| Indian language support out-of-box | ||||
| Telephony setup included | ||||
| Fixed price, no overruns | ||||
| Bug-fix warranty post-launch | ||||
| Maintenance when models/APIs change | ||||
| 12-month total cost (estimate) |
Book a 30-minute scoping call. We'll send a fixed-price quote within one business day.