Activating a virtual number in India requires identity and address verification. This is a regulatory requirement on the operator, not a platform preference, and every compliant provider has some version of it. The platform handles it as a proper workflow: you submit your business details, upload documents, and the submission is reviewed and approved. Knowing this up front is the difference between a smooth first day and an unpleasant surprise.
No hardware
Browser-based agents
API included
What actually happens between signing up and taking your first call, including the identity verification Indian telecom rules require.
A defined process, not a black box
Submit details, upload documents, get a decision. You can see where your submission stands.
Documents handled in-platform
Upload, replace and remove documents through the dashboard rather than over email.
Done once, not per number
Verification is against your account, so buying a second number later is not a second verification.
Freelancers and individuals included
A registered company and GST registration are not prerequisites to getting started.
End to end, in the order it actually happens.
Sign up and enter your business details.
Upload the identity and address documents required under Indian telecom rules.
Submit the verification for review.
The submission is reviewed and approved or returned for correction.
Once approved, number purchase and activation are open to you.
Worth knowing before you build a process around it.
First-time activation
Onboarding a new entity
Adding numbers to a verified account
Planning a launch date
Search & Buy Numbers
Search available numbers, buy the one you want from the dashboard, and release it when you no longer need it.
Learn morePer-Number Call Routing
Decide independently, for each number you own, what happens when it rings.
Learn moreCall Forwarding Rules
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Learn moreIndian virtual numbers are self-serve today: complete a one-time KYC (reviewed in about 24 hours), then buy and route numbers yourself. Items in the second list are not self-serve; ask us and we will tell you what is possible for your account.
Indian mobile, 92-series, landline and toll-free numbers
Mobile and 92-series Rs 499/month, landline Rs 449/month, toll-free Rs 999/month. Rs 0 setup. Prices exclude 18% GST.
AI voice agent on the number
Route the number to an Edesy AI voice agent that answers calls.
IVR menus
Press 1 for sales, 2 for support: build the flow in IVR Studio and connect the number.
Call forwarding
Ring your mobile or your team, all at once or one by one, with sticky agent and fallback numbers.
Call recording
Per-number recording toggle; recordings in encrypted cloud storage with signed links.
Developer routing
Send calls to your webhook, SIP URI or trunk, browser softphones, a media stream or Conversation Relay.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business Platform; Edesy captures the verification call.
Pricing
Landline Rs 449/month, mobile and 92-series Rs 499/month, toll-free Rs 999/month, Rs 0 setup; multi-month prepay on supported numbers, with auto-renew. Call minutes are billed from your prepaid wallet at the rate for the routing you choose (for example forwarding Rs 1.00/min, IVR Rs 1.50/min). Prices exclude 18% GST. KYC (PAN plus Aadhaar) is reviewed in about 24 hours.
Numbers outside India
Tell us the country and we will check availability.
Number porting
Tell us your current number and provider and we will check eligibility.
Bulk numbers
Many numbers for teams, branches or campaigns.
Activating a virtual number in India requires identity and address verification. This is a regulatory requirement on the operator, not a platform preference, and every compliant provider has some version of it. The platform handles it as a proper workflow: you submit your business details, upload documents, and the submission is reviewed and approved. Knowing this up front is the difference between a smooth first day and an unpleasant surprise.
1. Sign up and enter your business details. 2. Upload the identity and address documents required under Indian telecom rules. 3. Submit the verification for review. 4. The submission is reviewed and approved or returned for correction. 5. Once approved, number purchase and activation are open to you.
Verification is a review step. Treat activation as same-day-ish rather than instantaneous, and complete KYC before you need the number live. A submission can be returned if documents are unclear or do not match - allow for one round of correction on a tight timeline. Exact accepted document types should be confirmed for your entity type rather than assumed.
Professional Services, E-commerce, Financial Services, Healthcare. Typical uses are first-time activation, onboarding a new entity, adding numbers to a verified account, planning a launch date.
Yes. The whole process is online: sign up, upload your KYC documents (PAN and Aadhaar for individuals, or business documents for companies), pick a mobile, landline or toll-free number and pay from your prepaid wallet. KYC review usually takes about 24 hours. There is no SIM, hardware or office visit involved. Need a number outside India? Ask us and we check availability.
A DID (direct inward dialing) number is simply a phone number that rings your system directly, and on Edesy every virtual number works that way. Indian DIDs start at Rs 449/month for a landline number with no setup fee, and calls are billed per minute. Very cheap DID offers often leave out KYC compliance, call quality or support, which matters if the number is customer-facing.
Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.