Your team's knowledge already lives in files—handbooks, SOPs, product guides, contracts. Upload your PDF, DOCX, and TXT documents and your voice agent answers callers straight from them. Everything your best employee reads to give an answer, the agent can too.
Formats
Retrieval
To Update
Per Agent
The files your callers and staff ask about
Employee handbooks and standard operating procedures so staff can call and get the right process by voice.
Feature guides, onboarding docs, and how-to material that explain what you offer.
Return, privacy, and service policies, plus contract templates and terms callers ask to clarify.
Troubleshooting docs, known-issue write-ups, and internal FAQ files turned into instant answers.
Rate cards and package descriptions so the agent quotes accurately and consistently.
Locations, hours, escalation paths, and org details that people frequently need.
What you can upload
Upload text-based PDFs, Word documents, and plain text files. These three formats cover most company documents.
Each file can be up to 10 MB. For larger documents, split them into logical sections—retrieval works across many files.
The document's text needs to be selectable. A scanned, image-only file must be run through OCR before it can be indexed.
Four steps to a document-trained voice agent
Small habits that sharpen retrieval
Focused documents retrieve more precisely than a single sprawling file. Split a giant manual into clear, topic-based sections.
Descriptive headings and sections help the chunker keep related ideas together, so the right passage surfaces for each question.
Make sure you can highlight the text in the file. Image-only scans need OCR first, or the content won't be read.
Outdated sections cause outdated answers. Trim what no longer applies before uploading, and re-upload when things change.
Where you can, write in the language customers use. It helps semantic search connect their question to your passage.
Keep internal-only docs in a separate knowledge base from customer-facing ones so each agent retrieves only what it should.
Make sure the agent answers the way you'd want
Run through the questions your team actually fields. Check that the agent retrieves the correct passage and answers plainly.
Have the agent name the document it drew from. It builds trust and makes it obvious when the wrong file was matched.
Ask something not in your docs. The agent should admit it doesn't know and offer a handoff rather than invent an answer.
If answers miss context, raise the top-k so more passages are retrieved; if they wander, tighten it. Default is 5.
How document-trained agents show up in real work
"We uploaded our SOP library and now staff call the agent for the correct procedure instead of hunting through a shared drive."
Faster Answers for Staff
Logistics
Operations
"Our onboarding and product guides became a voice agent our customers actually use. Same answers our best rep would give."
Consistent Answers
SaaS
Customer Experience
"Keeping it current is trivial—we re-upload the changed policy doc and the agent is right within minutes. No engineering needed."
Effortless Updates
Financial Services
Knowledge Management
Common questions about document knowledge bases
More ways to feed your voice agent
AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee
Upload your files and let your voice agent answer from your own knowledge
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