The best Hindi AI calling scripts are short, use "aap", state the reason in the first sentence, and ask for one clear action, usually in natural Hinglish rather than formal Hindi. Below are seven copy-ready scripts for the outbound calls Indian businesses make most: EMI reminders, COD confirmation, surveys, admission follow-up, renewals, lead follow-up and feedback. Each works as the instructions for a Hindi AI calling agent.
Words in {{double braces}} are variables: columns from your contact file, filled in per person.
Use these scripts today: Create a free Edesy account, paste a script, and run a 50-call pilot — Rs 50 free credit, no demo needed.
Five rules for Hindi calling scripts
- Hinglish over "shuddh" Hindi. Say "payment", "order", "delivery", "confirm". Words like "bhugtan" or "pushti" sound like a government notice to most callers.
- Always "aap" and "ji". "Ramesh ji, kya aap..." never "tum".
- Reason in the first sentence. People decide in 5 seconds whether to stay on the call.
- One action per call. Pay, confirm, answer, or book. Not all four.
- Say it is automated. "Main XYZ ki taraf se ek automated call kar rahi hoon." Honesty keeps complaints low.
For why the language mix matters, see Hindi-English code-switching in voice AI.
1. EMI / payment reminder
Goal: get a payment promise and send a payment link.
Namaste {{name}} ji, main {{company}} ki taraf se ek automated call kar rahi hoon. Aapki {{amount}} rupaye ki EMI {{due_date}} ko due hai. Kya aap tab tak payment kar payenge?
- Haan: "Bahut badhiya. Main aapko abhi payment link SMS par bhej rahi hoon."
- Pehle hi kar diya: "Dhanyavaad! Hum apne record mein check kar lenge."
- Thoda time chahiye: "Samajh sakti hoon. Aap kis tareekh tak payment kar payenge?"
Aapke samay ke liye dhanyavaad, {{name}} ji.
Capture: outcome (will pay / already paid / needs time / dispute), promised date. Edesy can send the payment link by SMS or WhatsApp during the call. For collections, calls must stay within RBI's permitted hours; see RBI guidelines for AI collection calls and the detailed Hindi EMI collection template.
The same opening in Devanagari, if your agent prompt uses Hindi script:
नमस्ते {{name}} जी, मैं {{company}} की तरफ़ से एक ऑटोमेटेड कॉल कर रही हूँ। आपकी {{amount}} रुपये की EMI {{due_date}} को ड्यू है। क्या आप तब तक पेमेंट कर पाएँगे?
2. COD order confirmation
Goal: confirm the order before dispatch, to cut return-to-origin (RTO).
Namaste {{name}} ji, main {{store}} se ek automated call kar rahi hoon. Aapne {{product}} order kiya hai, cash on delivery, {{amount}} rupaye. Kya main aapka order confirm kar doon?
- Haan: "Dhanyavaad! Aapka order {{delivery_days}} din mein pahunch jaayega."
- Nahi / galti se hua: "Koi baat nahi, main order cancel kar deti hoon."
- Address badalna hai: "Theek hai, naya address bataiye."
Capture: confirmed / cancelled / address change, new address. More in COD confirmation: AI call vs WhatsApp vs IVR.
3. Customer survey (CSAT)
Goal: three answers in under a minute.
Namaste {{name}} ji, main {{company}} se ek automated call kar rahi hoon. Sirf teen sawaal hain.
- Kya aapki service time par hui? Haan ya nahi?
- 1 se 5 mein, aap kitne khush hain? 1 matlab bilkul nahi, 5 matlab bahut khush.
- Hum kya behtar kar sakte hain? Dhanyavaad, aapka feedback humare liye bahut zaroori hai.
Capture: on_time (yes/no), score (1-5), suggestion (text). See AI phone surveys in Indian languages.
4. Admission enquiry follow-up
Goal: qualify interest and book a counselling call or campus visit.
Namaste {{name}} ji, main {{college}} ki admissions team ki taraf se ek automated call kar rahi hoon. Aapne {{course}} ke baare mein poochha tha. Kya aap abhi bhi is saal admission lena chahte hain?
- Haan: "Aap kis city se hain, aur aapke 12th ke marks kitne the?" then "Kya main aapke liye counsellor ke saath call book kar doon? Kal subah ya shaam?"
- Abhi soch rahe hain: "Koi baat nahi. Kya main aapko fees aur scholarship ki details WhatsApp kar doon?"
Capture: interested, city, marks, preferred slot. More in AI calling for college admission enquiries.
5. Renewal reminder (insurance, subscription, service plan)
Namaste {{name}} ji, main {{company}} se ek automated call kar rahi hoon. Aapka {{plan}} {{expiry_date}} ko expire ho raha hai. Renew karne par aapka {{benefit}} jaari rahega. Kya main aapko renewal link bhej doon?
Capture: will renew / not renewing (reason) / call back. See subscription renewal reminder calls.
6. New lead follow-up
Goal: reach the lead within minutes and qualify.
Namaste {{name}} ji, main {{company}} se bol rahi hoon, ek AI assistant. Aapne abhi {{product}} ke baare mein enquiry ki thi. Kya do minute baat kar sakte hain? Aap ise kab tak lena chahte hain? Aur aapka budget kitna hai? Kya main humare expert se aapki baat abhi karwa doon, ya kal ka time fix kar doon?
Capture: timeline, budget, transfer/booked slot. See speed to lead with AI callbacks.
7. Post-service feedback with escalation
Namaste {{name}} ji, main {{company}} se ek automated call kar rahi hoon. Kal aapke ghar par {{service}} hui thi. 0 se 10 mein, aap humein apne doston ko kitna recommend karenge?
- 0-6: "Maaf kijiye. Kya hua tha? Main aapki baat humari team se karwa deti hoon." Then transfer to a person or create a callback.
- 7-10: "Bahut dhanyavaad! Aapka din shubh ho."
Capture: score, reason, escalated (yes/no).
Test before you scale
Hindi voices differ in how they read numbers, dates and names. Before a full campaign:
- Run a 20-50 call pilot to your own team and friendly customers.
- Listen for amounts ("4,500" read as "chaar hazaar paanch sau"), dates and brand names.
- Adjust spellings in the variables until the pronunciation is right.
- Then launch; the 10,000-contact campaign playbook covers the rest.
Edesy agents speak Hindi and Hinglish, plus Bengali, Telugu, Gujarati, Tamil, Marathi, Kannada, Malayalam, Odia and other Indian languages. The built-in templates include Hindi and Hinglish EMI collection, appointment booking and order status. For a deeper look at Hindi voice agents, read Hindi AI voice agents explained.
Run your first Hindi campaign
Sign up free, paste one of these scripts, upload a small list and hear the calls today. Need help adapting a script for your business? Talk to us.