Which e-commerce platforms does it work with?

Shopify, WooCommerce, Magento, BigCommerce, custom commerce stacks. Integration via webhooks + store API.

Which logistics partners can we sync with?

Shiprocket, Delhivery, Bluedart, ShipRocket, Pickrr, Ecom Express, ShadowFax, custom OMS — all supported.

What if the customer doesn't answer?

Retry after 2 hours, then again next morning. After 3 retry attempts, flag as 'unconfirmed' — your team decides whether to ship or not.

Will it work for orders in Hindi-speaking towns?

Yes — Hindi default. Tamil, Bengali, Marathi, Telugu, Kannada, Gujarati, Punjabi available. Critical for Tier-2/Tier-3 buyer base.

How quickly can this go live?

Standard setup: 7 working days. Custom logistics integration: 2 weeks.

Can this convert COD to prepaid?

Yes — we send Razorpay/UPI link via WhatsApp during the call. ₹50 discount as incentive. Typically 15-25% of COD callers convert to prepaid.

Solution — for D2C + e-commerce

Stop Losing 25%+ of COD Orders to RTO

AI voice agent calls every COD customer within 30 min of order placement. Confirms intent, verifies address, suggests delivery slot, optionally offers prepaid discount. Reduces Return-to-Origin (RTO) by 30-40%. ₹50,000 setup + ₹5,000/month.

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See ROI math

30-40%

RTO reduction typical

₹50,000

Setup (one-time)

₹5,000/mo

Up to 5K orders/mo

Hindi+

Indian languages

Why COD RTO is brutal for D2C

Average RTO cost: ₹150–₹300/order

Forward shipping + reverse shipping + restocking + product damage. Big chunk of unit economics.

Fake orders by competitors / pranksters

20-30% of COD orders never wanted to buy. Common D2C pain point.

Wrong address / unreachable phone

10-15% of orders have address issues. Without verification, courier round-trip wasted.

How it works

AI calls within 30 min of order

Speed matters — call within 30 min while customer remembers + still committed.

Confirms intent

'Hi, this is from [Brand], confirming your order for ₹2,500 cash on delivery, is that correct?' Captures soft commitment.

Verifies address

Reads back address. Catches typos, incomplete info. Updates Shopify/WooCommerce on call.

Matches delivery slot

'When is good for delivery — morning or evening?' Reduces failed delivery attempts.

Optional: prepaid offer

'Pay now via UPI and get ₹50 off' — convert COD to prepaid where it makes sense.

Updates store + logistics

Confirmation status synced to Shopify, Shiprocket, Delhivery, Bluedart. Confirmed orders ship; unconfirmed flagged.

ROI math (real example)

D2C brand with 1,000 COD orders/month, AOV ₹1,500, 25% RTO rate
Lost revenue from RTO: 250 returns × (₹1,500 revenue lost + ₹200 shipping cost) = ₹4.25L/month
Solution cost: ₹50K setup + ₹5K/mo retainer (1,000 calls = 5K covered)
Expected RTO reduction: 25% → 15% (40% improvement)
Saved: 100 returns × ₹1,700 = ₹1.7L/month
Payback period: <1 month
Annual net savings: ₹19L+

Beyond RTO reduction

Capture customer feedback during call (size, packaging preferences)
Upsell on confirmation call (suggest related products)
Convert COD to prepaid (₹50 discount in exchange) — saves shipping margin
Catch fraud / fake orders before shipping
Build first-touch relationship (vs cold delivery experience)
Capture product-fit data for marketing optimization

Underlying services that power this solution

Pick the implementation approach that fits your scale + needs.

AI Receptionist

Productized 24/7 phone receptionist for SMB.

Voice Agent Development

Custom build on Vapi, Retell, Bolna, Edesy, or others.

Campaign Management

Monthly retainer to run your voice campaigns end-to-end.

CRM Integration

Connect voice agent to HubSpot, Zoho, Salesforce, GoHighLevel.

WhatsApp + Voice Integration

Voice ↔ WhatsApp handoff for India-first audiences.

AI Strategy Consultation

Not sure which approach? Paid 1-hour consulting (₹10K credit-back).

Stop losing margin to COD RTO.

Book a demo. Get a quote + ROI estimate. Payback in <2 months.

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