AI voice agent calls every COD customer within 30 min of order placement. Confirms intent, verifies address, suggests delivery slot, optionally offers prepaid discount. Reduces Return-to-Origin (RTO) by 30-40%. ₹50,000 setup + ₹5,000/month.
30-40%
RTO reduction typical
₹50,000
Setup (one-time)
₹5,000/mo
Up to 5K orders/mo
Hindi+
Indian languages
Forward shipping + reverse shipping + restocking + product damage. Big chunk of unit economics.
20-30% of COD orders never wanted to buy. Common D2C pain point.
10-15% of orders have address issues. Without verification, courier round-trip wasted.
Speed matters — call within 30 min while customer remembers + still committed.
'Hi, this is from [Brand], confirming your order for ₹2,500 cash on delivery, is that correct?' Captures soft commitment.
Reads back address. Catches typos, incomplete info. Updates Shopify/WooCommerce on call.
'When is good for delivery — morning or evening?' Reduces failed delivery attempts.
'Pay now via UPI and get ₹50 off' — convert COD to prepaid where it makes sense.
Confirmation status synced to Shopify, Shiprocket, Delhivery, Bluedart. Confirmed orders ship; unconfirmed flagged.
D2C brand with 1,000 COD orders/month, AOV ₹1,500, 25% RTO rate
Lost revenue from RTO: 250 returns × (₹1,500 revenue lost + ₹200 shipping cost) = ₹4.25L/month
Solution cost: ₹50K setup + ₹5K/mo retainer (1,000 calls = 5K covered)
Expected RTO reduction: 25% → 15% (40% improvement)
Saved: 100 returns × ₹1,700 = ₹1.7L/month
Payback period: <1 month
Annual net savings: ₹19L+
Capture customer feedback during call (size, packaging preferences)
Upsell on confirmation call (suggest related products)
Convert COD to prepaid (₹50 discount in exchange) — saves shipping margin
Catch fraud / fake orders before shipping
Build first-touch relationship (vs cold delivery experience)
Capture product-fit data for marketing optimization
Pick the implementation approach that fits your scale + needs.
Productized 24/7 phone receptionist for SMB.
Custom build on Vapi, Retell, Bolna, Edesy, or others.
Monthly retainer to run your voice campaigns end-to-end.
Connect voice agent to HubSpot, Zoho, Salesforce, GoHighLevel.
Voice ↔ WhatsApp handoff for India-first audiences.
Not sure which approach? Paid 1-hour consulting (₹10K credit-back).
Book a demo. Get a quote + ROI estimate. Payback in <2 months.