Do I need a WhatsApp Business API (WABA) account?

Yes. If you have one, we work with it. If not, we help you set it up (additional ₹10,000 for WABA setup, separate from the integration). Most BSPs — Gupshup, AiSensy, Wati, Interakt — work for our integration.

How does this differ from a chatbot?

A chatbot is WhatsApp-only — text replies, no calls. This integration connects voice agent + WhatsApp together — agent makes a phone call AND sends WhatsApp messages in the same flow. Customer experience is more natural and conversion is higher.

Does this work with all voice agent platforms?

Yes — Edesy, Vapi, Retell, Bolna, Bland, Synthflow, Voiceflow. Any platform with webhook support works. We confirm compatibility in discovery.

What about Meta's message template approval?

Meta requires pre-approval for outbound WhatsApp templates. We draft templates, submit for approval, handle revisions. Approval takes 1–3 business days typically. Approved templates are part of Quick / Bidirectional scope.

Can the voice agent send media (images, PDFs, videos)?

Yes — brochures (PDF), catalogs (PDF/image carousel), location pins, audio messages. Media library setup is part of the build.

How does the customer reply on WhatsApp affect the voice agent?

In Quick package: replies are logged but don't trigger calls. In Bidirectional package: replies can trigger voice agent campaigns (e.g., reply 'Yes' → call placed). Bidirectional is the full closed-loop integration.

Does this respect WhatsApp 24-hour window?

Yes. Within 24 hours of customer message, we can send free-form messages. Beyond 24 hours, we use approved templates (paid per template by Meta). The integration respects window rules automatically.

What about TRAI/DPDP compliance?

WhatsApp falls under different rules than voice (DLT for SMS, not for WhatsApp). For WhatsApp campaigns, customer opt-in is required by Meta. We configure opt-in/opt-out workflows by default.

What's the typical ROI?

For payment-link-during-call use cases, customers see 3–5x higher payment conversion vs email. For lead nurture, WhatsApp follow-up after call reduces drop-off by 40–60% in Indian B2C contexts.

Can my team see WhatsApp + voice in one dashboard?

Yes — if you're using a unified inbox like Wati/AiSensy/Gupshup, we sync voice events there. Or in your CRM (HubSpot/Zoho/Salesforce), the voice + WhatsApp activity lives on the same contact timeline.

Voice + WhatsApp integration service

Voice Agent ↔ WhatsApp Integration, Built for Indian Businesses

Indian buyers expect WhatsApp follow-up after any call. We integrate your AI voice agent with WhatsApp Business API — payment links, brochures, location pins, booking confirmations sent during/after calls. Bidirectional flows available.

Get a Quote from ₹50,000

Book a 30-min scoping call

From ₹50,000

Flat one-time price

1–2 weeks

Standard delivery

India-first

WhatsApp dominant

98%

WhatsApp open rate

Fixed pricing. No surprises.

Two packages depending on how deeply WhatsApp and voice need to sync. 40% deposit, 60% on delivery.

Quick: Voice → WhatsApp

₹50,000one-time+ ₹3,000/month maintenance

Voice agent sends WhatsApp during/after calls

Voice agent sends WhatsApp message during call (payment link, brochure, location pin)
Post-call WhatsApp follow-up (booking confirmation, thank-you, summary)
WhatsApp Business API setup (existing WABA account)
Approved message template library (up to 10 templates)
Delivery + read receipt tracking
Integration with your CRM for WhatsApp event sync
1 round of revisions
14 days bug-fix warranty
Delivery: 1 week

What we build

Common voice ↔ WhatsApp integration patterns. Customize per your use case.

Payment link during call

Agent says 'I'll send you the payment link on WhatsApp' — link appears on customer's WhatsApp within seconds while still on the call.

Location pin + directions

Site visits, clinic addresses, store locations — agent sends Google Maps pin via WhatsApp during the call.

Brochure / catalog send

Real estate brochures, product catalogs, course details — sent via WhatsApp at the moment of interest in the call.

Booking confirmation

Appointment, demo class, site visit — WhatsApp confirmation with date/time/location after the agent books.

Post-call follow-up

Thank-you message, call summary, next steps — sent 1–5 minutes after call ends.

WhatsApp → voice trigger

Customer replies 'Yes' or 'Call me' on WhatsApp → voice agent calls them within minutes. Bidirectional package only.

WhatsApp voice notes → voice agent

Customer sends voice note on WhatsApp → agent transcribes and continues conversation via call. Bidirectional package only.

Conversation continuity

Voice transcript + WhatsApp messages stitched into one customer thread in your CRM. Full context in one view.

Why voice + WhatsApp is the India play

98% open rate on WhatsApp vs 20% on email vs 60% answer rate on calls
Indian buyers expect WhatsApp follow-up after any call — it's the default channel
Tier-2/Tier-3 buyers use WhatsApp more than email — younger customers more than older ones
Payment links via WhatsApp drive 3–5x higher conversion than email payment links
Document sharing (catalog, brochure, ID proof) is WhatsApp-native in India
Voice + WhatsApp together close the loop on intent → conversion in minutes

Technical requirements

WhatsApp Business API account (we help set up if needed, ₹10K extra)
Message templates approved by Meta (we draft + submit, included in scope)
Voice agent platform with webhook support (Vapi, Retell, Bolna, Bland, Synthflow, Voiceflow, Edesy)
CRM with WhatsApp event sync (most modern CRMs support this)
WABA provider (we work with Gupshup, AiSensy, Wati, Interakt, Twilio WhatsApp, etc.)

How we'll build the WhatsApp + voice integration

Predictable 5-step process from kickoff to deployment

Discovery call

30-min call to understand your WhatsApp Business API setup, voice agent platform, message template needs, and use cases.

Fixed-price quote + scope

1-page scope document with exact deliverables, message template count, integration depth, timeline, and price.

40% deposit, work begins

We start within 2 business days. Daily updates via Slack/email.

Build + template approval

WhatsApp templates drafted, submitted to Meta for approval, voice ↔ WhatsApp handoff wired, CRM event sync configured.

Test + deploy + handoff

End-to-end testing with real numbers. Production deploy. Final demo, documentation, 60% balance, maintenance retainer starts.

WhatsApp + Voice Integration FAQ

Related services

CRM Integration

WhatsApp + voice events synced to your CRM.

Voice Agent Build

Need the voice agent built first? We do that too.

Campaign Management

We run voice + WhatsApp campaigns end-to-end as a managed service.

Voice Agent Audit

Audit your existing setup before adding WhatsApp.

Knowledge Base / RAG

Configure RAG for WhatsApp + voice FAQ flows.

Edesy Voice Agent

Our own platform with native WhatsApp support.

Ready to connect voice and WhatsApp?

Book a 30-min scoping call. We'll send a fixed-price quote within one business day.

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