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Production-Grade RAG Setup for FAQ-Style Voice Agents

Most platforms have basic RAG built in. Tuning it for accurate retrieval is the hard part. We do document ingestion, embedding selection, retrieval tuning, citation tracking, and multilingual support — so your voice agent answers questions reliably.

Get a Quote from ₹40,000
Book a 30-min scoping call

From ₹40,000

Flat one-time price

1–2 weeks

Standard delivery

1000+ docs

Advanced tier capacity

Multilingual

Hindi + regional

Knowledge base setup pricing

Two packages depending on document volume and retrieval complexity. 40% deposit, 60% on delivery.

Quick RAG Setup
₹40,000one-time+ ₹2,500/month maintenance
Standard knowledge base for FAQ-style voice agents
  • Up to 100 documents or 500 pages ingested
  • Standard chunk size + embedding (OpenAI ada-002 or Cohere multilingual)
  • Vector store setup (Pinecone, Weaviate, Qdrant, or platform-native)
  • Retrieval tuning for top-3/top-5 relevance
  • Citation tracking (agent quotes source document)
  • Source document update workflow (push new docs, re-index)
  • Benchmark queries: 25 test questions verified
  • 1 round of revisions
  • 14 days bug-fix warranty
  • Delivery: 1 week
Most Popular
Advanced RAG
₹90,000one-time+ ₹5,000/month maintenance
Multi-language, hybrid retrieval, structured data
  • Up to 1000 documents or 5000 pages ingested
  • Hybrid retrieval (vector + keyword + reranker)
  • Multilingual embeddings (Hindi, English, regional Indian languages)
  • Structured data integration (tables, FAQs, product catalogs)
  • Re-ranking with cross-encoder (Cohere Rerank, Voyage)
  • Source attribution + confidence scoring
  • Document update pipeline (CRON-based re-indexing)
  • Benchmark queries: 100 test questions verified
  • Quality monitoring dashboard (retrieval hit rate, hallucination flags)
  • 2 rounds of revisions
  • 21 days bug-fix warranty
  • Delivery: 2 weeks

What we set up

Production RAG isn't just upload-and-go. Every piece needs tuning for your specific corpus.

Document ingestion pipeline

PDFs, HTML pages, Notion exports, Confluence pages, custom databases. We handle parsing, OCR for scanned PDFs, table extraction, metadata preservation.

Chunk strategy + size tuning

Default chunk size rarely works. We test 256/512/1024 token chunks against your real queries to find what gives best retrieval recall + precision.

Embedding model selection

OpenAI ada-002, Cohere multilingual v3, Voyage AI, BGE — different embeddings work better for different corpora. We benchmark + choose.

Vector store deployment

Pinecone, Weaviate, Qdrant, pgvector, or your voice agent platform's native store. We deploy + configure for your scale.

Hybrid retrieval (Advanced)

Vector search alone misses keyword-exact queries. We combine vector + BM25 + metadata filtering for higher recall on production queries.

Re-ranking with cross-encoder (Advanced)

Top-10 vector results re-ranked by Cohere Rerank or Voyage Rerank. Pushes top-3 precision from 60% to 85%+ typically.

Citation tracking

Voice agent says 'According to your refund policy...' and the source document is logged for compliance + transparency.

Multilingual support (Advanced)

Documents in English, knowledge accessed in Hindi/regional via multilingual embeddings. Critical for Indian customer bases.

Quality monitoring (Advanced)

Retrieval hit rate, hallucination flags, low-confidence queries logged for review. Dashboard for ongoing tuning.

Common RAG problems we fix

Most teams build basic RAG in a week, then discover problems in production:

  • Voice agent gives confidently wrong answers (hallucinations from irrelevant chunks)

  • Customer asks in Hindi, knowledge is in English — generic embeddings fail

  • Tables and structured data lost during ingestion (PDF tables → meaningless text)

  • Top-3 retrieval returns the same document section 3 times (diversity problem)

  • Knowledge base updated, but agent still cites old answers (stale embeddings)

  • Citation says 'document.pdf page 42' but customer can't access the source

  • Long-form documents chunked mid-sentence, breaking context

Use cases that benefit most from RAG

  • Customer support FAQ bots (refund policies, shipping, warranty)

  • Healthcare patient education (procedure prep, medication info)

  • EdTech course inquiries (curriculum, fees, scholarships)

  • BFSI policy info (loan eligibility, KYC requirements, terms)

  • Real estate project details (amenities, pricing, RERA info)

  • E-commerce product info (specs, compatibility, returns)

  • Internal IT helpdesk (password resets, software access, policies)

How the RAG setup works

Predictable 5-step process from kickoff to deployment

1

Discovery call

30-min call: document sources, languages, use case, expected query volume. We get sample documents + query examples.

2

Fixed-price quote

Scope document with exact deliverables, document count, retrieval architecture, and price. Two days to deliver.

3

40% deposit, build begins

Within 2 business days. We get access to source documents and your voice agent platform.

4

Ingest + tune + benchmark

Documents chunked + embedded, vector store deployed, retrieval tuned against benchmark queries, voice agent wired to RAG endpoint.

5

Deploy + handoff

Production deployed, monitoring set up, final demo + documentation, 60% balance, maintenance retainer starts.

Knowledge Base / RAG FAQ

Related services

Voice Agent Build

Need the voice agent itself? We build production agents on every major platform.

Voice Agent Audit

Already have an agent? Start with an audit before adding RAG.

CRM Integration

Sync voice agent + knowledge base events to your CRM.

Campaign Management

We run RAG-powered agents end-to-end as a managed service.

WhatsApp + Voice

Send sourced answers via WhatsApp after the call.

Edesy Voice Agent

Our own platform — native knowledge base support included.

Ready to set up your knowledge base?

Book a 30-min scoping call. We'll send a fixed-price quote within one business day.

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