How natural does the regional language sound?

Hindi + major South Indian + Bengali / Marathi / Gujarati sound near-native. Odia + Punjabi are good but improving. We benchmark voice samples in your target languages during setup so you can hear quality before committing.

Does it understand mixed-language (Hinglish, Tanglish)?

Yes — code-switching is core to how we tune the AI. 'Mujhe ek demo schedule karna hai' or 'I want to book an appointment, kab available hai?' — both handled natively.

Will it work for customer asking in a language we don't yet support?

AI falls back to English (or Hindi if preferred). Or transfers to a bilingual human agent. We never refuse the call.

Which STT/TTS providers do you use for Indian languages?

STT: AI4Bharat IndicSUPERB, Sarvam, Deepgram Multi-language, Whisper. TTS: AI4Bharat, ElevenLabs Multilingual v2, Cartesia, Sarvam. We benchmark per use case to pick best combo.

What about voice quality for collection calls (sensitive contexts)?

We tune tone to be empathetic for collections — soft, respectful, RBI-compliant. Available in all supported languages. See /services/voice-agent-for-bfsi for BFSI-specific compliance.

How quickly can we add a new language?

Listed premium languages: ready immediately. Add-on languages (Odia, etc.): 2-3 weeks to tune voice quality. New languages not listed: 4-6 weeks.

Solution — India-first businesses

Multi-Language Customer Support Without Hiring 10 Agents

60-70% of Tier-2/Tier-3 Indian customers prefer regional language. Hiring 10 bilingual agents (Hindi, Tamil, Bengali, Marathi, Telugu, Kannada, Gujarati, Punjabi) costs ₹3L+/month. Our AI handles all 8 languages — including code-switching (Hindi-English mix) — at ₹50K setup + ₹5K/month.

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See supported languages

8+ languages

Indian languages supported

₹50,000

Setup (one-time)

Code-switching

Hindi-English mix native

24/7

All languages, all hours

Why language matters for Indian SMBs

Tier-2/Tier-3 prefers regional

60-70% of customers from Tier-2/Tier-3 cities feel more comfortable in their native language. English-only support loses this segment.

Bilingual hires are expensive

Hindi + 1 regional language agent: ₹25-40K/month. Need 5-10 to cover all languages = ₹2-3L+ monthly.

Code-switching is normal

Indians switch between Hindi-English mid-sentence. Most chatbots/agents don't handle this well. AI does naturally.

Languages we support natively

Voice + text, with code-switching support across all pairs.

Hindi

Standard tier — default.

English

Standard tier — default.

Tamil

Premium — +₹10K setup.

Bengali

Premium — +₹10K setup.

Marathi

Premium — +₹10K setup.

Telugu

Premium — +₹10K setup.

Kannada

Premium — +₹10K setup.

Gujarati

Premium — +₹10K setup.

Punjabi

Add-on — +₹10K setup.

Malayalam

Add-on — +₹10K setup.

Odia

Add-on — +₹15K setup (lower quality TTS).

Code-switching

Free — natural Hindi-English mix.

How it works

AI auto-detects caller language from first 2-3 sentences
Switches to detected language without asking
Handles code-switching (Hindi-English mix) natively
Native-quality STT (AI4Bharat, Sarvam) tuned for Indian accents
Native-quality TTS for natural-sounding output
Knowledge base + responses available in all supported languages
Human handoff possible to bilingual agent if needed

Industries that benefit most

Healthcare (patients across Tier-1 to Tier-3 India)
BFSI (loan customers, KYC verification, collections)
EdTech (parents in Tier-2/Tier-3 prefer regional)
E-commerce (D2C brands with national reach)
Real estate (broker-buyer interactions in regional language)
Wedding/event planning (regional weddings = regional language)
Logistics (delivery confirmation calls — most Indian buyers prefer Hindi)
Customer support (telcos, utilities, govt services)

FAQ

Underlying services that power this solution

Pick the implementation approach that fits your scale + needs.

AI Receptionist

Productized 24/7 phone receptionist for SMB.

Voice Agent Development

Custom build on Vapi, Retell, Bolna, Edesy, or others.

Campaign Management

Monthly retainer to run your voice campaigns end-to-end.

CRM Integration

Connect voice agent to HubSpot, Zoho, Salesforce, GoHighLevel.

WhatsApp + Voice Integration

Voice ↔ WhatsApp handoff for India-first audiences.

AI Strategy Consultation

Not sure which approach? Paid 1-hour consulting (₹10K credit-back).

Serve customers in their language. Without hiring 10 agents.

Book a demo. Hear voice samples in your target languages. Get a quote.

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