Solution — for clinics, hospitals, healthtech

Patient Outreach Automation, HIPAA-Aware

Appointment reminders, post-discharge follow-up, vaccination drives, prescription reminders — all handled by AI voice + WhatsApp. Multi-language (Hindi + 8 regional). HIPAA-aware data handling. From ₹75,000 build + ₹5,000/month.

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From ₹75,000

Build price

HIPAA-aware

Data handling

Hindi+

Multi-language

60%

No-show reduction typical

Patient outreach use cases

Appointment reminders

Day-before + 2-hour-before reminders. Reschedule/cancel via call or WhatsApp. 60% no-show reduction typical.

Prescription reminders

Daily/weekly dose reminders. Critical for chronic-disease patients. Adherence lift 30-50%.

Post-discharge follow-up

Day-3, Day-7, Day-14 post-discharge calls. Symptom check, medication adherence, schedule follow-up if needed.

Vaccination drives

Pediatric schedules, COVID boosters, flu shots. TRAI-compliant outbound campaigns.

Pre-procedure intake

Pre-surgery/procedure calls. Medical history, allergies, fasting status — pushed to EMR.

Test results notification

Lab reports ready — AI calls to inform + offers next-step booking. Reduces inbound 'is my report ready' calls.

Triage line

Inbound triage for non-emergency calls. Routes to telehealth, urgent care, or emergency based on symptoms.

Annual checkup nudges

Year-after-last-visit reminder. Books annual physical/checkup. Lifts preventive care adherence.

Chronic disease management

Diabetic, cardiac, hypertensive patient check-ins. Detect issues early. Reduce ER visits.

Compliance + safety design

  • HIPAA-aware data handling (recording storage, retention, access control)

  • PHI redaction in transcripts

  • DPDP Act 2023 compliance (Indian healthcare data)

  • Emergency escalation paths (chest pain, breathing issues → immediate transfer)

  • Never provides medical advice — captures info, routes to clinicians

  • Multi-language for tier-2/tier-3 patient base

  • TRAI compliance for outbound campaigns

  • Audit logs for medical/regulatory review

EMR / HIS integration

  • Practo (most common in India)

  • MediBuddy

  • DocsApp / Lybrate

  • Custom hospital information systems (HIS)

  • ABDM / ABHA ID lookup

  • Lab management systems

  • Pharmacy management systems

  • Patient management software (Salesforce Health Cloud, etc.)

FAQ

Underlying services that power this solution

Pick the implementation approach that fits your scale + needs.

AI Receptionist

Productized 24/7 phone receptionist for SMB.

Voice Agent Development

Custom build on Vapi, Retell, Bolna, Edesy, or others.

Campaign Management

Monthly retainer to run your voice campaigns end-to-end.

CRM Integration

Connect voice agent to HubSpot, Zoho, Salesforce, GoHighLevel.

WhatsApp + Voice Integration

Voice ↔ WhatsApp handoff for India-first audiences.

AI Strategy Consultation

Not sure which approach? Paid 1-hour consulting (₹10K credit-back).

Reduce no-shows. Improve adherence. Free up clinical staff.

Book a demo. See HIPAA-aware patient outreach in action.

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