What Edesy checks before you get a number, the controls that keep your outbound calling within your own rules, and how recordings, webhooks and invoices are protected. Every item on this page is a working feature in the product today.
Edesy verifies every business with KYC (PAN and Aadhaar, reviewed in about 24 hours) before it can buy phone numbers. Outbound campaigns and IVR calls skip numbers on your DNC suppression list and respect calling hours. Recordings sit in encrypted cloud storage behind signed links, webhooks are HMAC-SHA256 signed, and every top-up gets a GST invoice.
| Control | How it works |
|---|---|
| KYC | Required before buying numbers. PAN and Aadhaar. Review takes about 24 hours |
| Business types | Individual, sole proprietor, partnership, private limited, public limited, LLP |
| DNC suppression list | Numbers you add are skipped by campaigns and the outbound IVR API; reports show how many were suppressed |
| Inbound blocklist | Calls from blocked callers are rejected |
| Calling hours | Outbound IVR API calls only between 09:00 and 21:00 IST; campaigns default to a 09:00 to 21:00 dial window |
| Call recording | Encrypted cloud storage, signed links, recording toggle per number |
| Webhooks | HMAC-SHA256 signed; retried 6 times with backoff; delivery log and replay |
| Access | One login across Edesy apps, workspaces, team roles, API keys |
| SIP trunks | IP/CIDR allowlist or digest credentials; password reveal and rotate; SIP TLS + SRTP on request |
| Invoices | GST invoices as PDF and email; add your GSTIN for Input Tax Credit |
Done once per business, before your first number.
Create your Edesy account. One login works across every Edesy app, and you can invite your team with roles.
Individual, sole proprietor, partnership, private limited, public limited or LLP.
Submit the PAN and Aadhaar details for your business type in the portal.
Our team reviews the documents. You are notified when the review is complete, or told what to fix.
Once approved, search and buy mobile, landline or toll-free numbers and attach them to the product you use.
Tools that help you call only the people you should, at the right time.
Upload opt-outs to your do-not-call list. Campaigns and outbound IVR calls skip those numbers, and campaign reports count how many were suppressed.
The outbound IVR API only places calls between 09:00 and 21:00 IST. Campaigns get a 09:00 to 21:00 dial window unless you deliberately set a different one.
Block callers you do not want to hear from. Calls from blocked numbers are rejected before they reach your team or flow.
An IVR Studio Reject node can decline, return busy or return unavailable, so a flow can act as a blocklist too.
How your data and money are handled.
Call recordings are kept in encrypted cloud storage. Playback and download use signed links rather than public URLs.
Turn recording on or off for each phone number, so lines that should not be recorded are not.
Every webhook is signed with HMAC-SHA256 so you can verify it came from Edesy. Failed deliveries are retried after 30 s, 1 m, 2 m, 4 m and 8 m (6 attempts), with a delivery log and replay.
API keys per workspace, Twilio-style Account SID and Auth Token, and SIP trunk passwords you can reveal or rotate. Trunks can also be locked to an IP allowlist.
Top up a prepaid INR wallet with Razorpay and get a GST invoice as PDF and email. Add your GSTIN to claim Input Tax Credit, and export transactions as CSV.
Invite teammates into a workspace with a role, instead of sharing one login.
If you record calls, tell the caller at the start, before any personal details are discussed. A short line in your greeting works, for example: "This call is recorded for quality and training." For AI calls, also say the caller is speaking with an automated assistant. In IVR Studio, put this in the first Say node, and turn recording off on numbers where you have no reason to record. Rules differ by sector, so confirm your wording with your compliance adviser. Our guide to recording consent wording has ready-made lines in English, Hindi and regional languages.
Explore more comparisons, alternatives, and resources
Recording and consent
Calling rules
Sign up, complete KYC with PAN and Aadhaar, and get a decision in about 24 hours.