AI Voice Bot for Prescription Refill Requests

AI verifies patient identity using date of birth, phone number, or other secure identifiers.

AI accesses patient's medication list and identifies the prescription to refill.

Checks if refill is due, has remaining refills, or needs provider approval.

Routes approved refills directly to the patient's preferred pharmacy.

If approval needed, AI creates a task for the provider with all details.

Patients can call back to check refill status and pickup readiness.