The AI Voice Agent step in Edesy IVR streams the live call audio to your own bot over a WebSocket and plays the bot's audio back to the caller. The bot takes over the call from that point. Use it as the first step, or behind a keypad menu that offers press 0 for a person.
₹20 Free Credit, No Card
₹1.50 per Minute
Visual Flow Builder
The IVR answers the number; your bot does the talking
Host a voice bot that accepts a WebSocket, for example one built with Pipecat and your choice of speech and language models.
Paste the bot's wss:// URL and choose 16 kHz (recommended) or 8 kHz audio.
Put a greeting or a keypad menu in front, such as "press 1 for our assistant, press 0 for a person".
Call the flow from your own phone, check the bot hears and answers, then connect your number.
| Setting | Options | Notes |
|---|---|---|
| Bot WebSocket URL | Required, wss://... |
Your bot's endpoint |
| Sample rate | 16 kHz (recommended) or 8 kHz | Audio flows both ways at this rate |
The step is the end of the flow: once the call is streaming, your bot is in charge of the conversation, including when to end it. Steps you place before it, such as a Config step that records the whole call, a greeting or a menu, still run first.
This is the AI assistant, with a human option template:
The simpler AI voice assistant template greets the caller ("Hi! You're through to our virtual assistant. How can I help?") and streams straight to the bot.
| You want | Use |
|---|---|
| A keypad menu, after-hours message or press-0 option before the bot | IVR with the AI Voice Agent step |
| Every call straight to the bot, with no IVR in front | Point the number's inbound routing at a media stream, SIP destination or Conversation Relay in the Voice API |
| A ready-made AI agent you configure instead of hosting your own | Edesy AI Voice Agent |
The IVR has no AI model of its own. Your bot chooses the speech recognition, language model and voice.
Callers who prefer a person can press a key before the bot ever answers.
Turn on Record the whole call in a Config step to keep a recording of the conversation.
Run the bot on a virtual number with KYC done in the Edesy dashboard.
Place an outbound call with the outbound IVR API that runs a flow ending in your bot.
IVR minutes are billed at ₹1.50 from your prepaid wallet. Your bot's own model costs are yours.
Share your use case and volume. We reply within one working day with a setup plan and pricing.
Resources to help you evaluate and implement
Start from the AI assistant template, paste your bot URL and test call it. ₹20 free credit, no card.