Edesy IVR ships 13 ready-made call flows, from a greeting with voicemail to a Sales, Support and Billing menu, language selection, a 1 to 5 survey, COD confirmation in Hindi or English and an AI assistant. Pick one, fill in the numbers or URLs it asks for, preview, test call and publish.
₹20 Free Credit, No Card
₹1.50 per Minute
Visual Flow Builder
A template is a normal flow you can change
Choose it when you create a flow in the IVR portal.
Templates that need a phone number, bot URL, audio file or API URL tell you before publishing.
Change prompts, add steps, switch the language in a Config step. The builder validates as you go.
Play each prompt without a call, then place a test call to your own phone.
Publish the flow and connect a number, or start it with the outbound IVR API.
| Template | Steps used | Good for |
|---|---|---|
| Play a greeting and hang up | Say, Hangup | Announcements, closed lines |
| Greeting, then voicemail | Say, Voicemail | Small teams, after hours |
| Greeting, then forward | Say, Transfer | Forwarding to one mobile |
| Menu: Sales or Support | Menu, Transfer x2 | Two-team businesses |
| Department menu (Sales / Support / Billing) | Menu, Transfer x3 | The classic business IVR |
| Language selection | Menu, Say x2 | English and Hindi callers |
| Feedback survey (rate 1 to 5) | Say, Menu, Say, Hangup | CSAT after a visit or delivery |
| Order confirmation (API + HTTP) | Play, Menu, HTTP Request x2, Transfer, Say, Hangup | Outbound order calls from your system |
| COD confirmation (Hindi) | Config, Say, Menu, Order Action x2, Say, Hangup | Cash-on-delivery calls from COD Order Calls |
| COD confirmation (English) | Config, Say, Menu, Order Action x2, Say, Hangup | The same in English |
| AI voice assistant | Say, AI Voice Agent | Your own AI bot on a number |
| AI assistant, with a human option | Menu, AI Voice Agent, Transfer | AI first, press 0 for a person |
| Reject all calls (out of service) | Reject | Retired numbers, blocking all callers |
Each one, with its script and when to use it: IVR flow templates and script examples.
Hear any text-to-speech prompt in the builder without placing a call.
Missing numbers, URLs or unconnected exits are flagged before you publish.
Edit a draft while the published version keeps taking calls.
Ring your own phone with the flow before callers hear it.
See the call instructions a flow produces, for debugging.
Keypresses, spoken answers, variables, recordings and voicemail for every call.
Share your use case and volume. We reply within one working day with a setup plan and pricing.
Resources to help you evaluate and implement
Pick a template, fill in your numbers and place a test call. ₹20 free credit, no card.