Inbound menus that route every caller, and outbound calls your systems trigger. Pick a use case to see how it works on Edesy IVR.
Call every cash-on-delivery customer: press 1 to confirm, 2 to cancel, and the answer goes back to your store.
Learn moreAnswer every call with a menu that sends the caller to the right department, so one published number serves the whole business without a receptionist.
Learn moreHandle calls that arrive when nobody is in the office - state your hours, offer urgent options, and capture a voicemail instead of ringing out.
Learn moreLet a flow end in voicemail when nobody can answer, and have the team alerted by email, with the recording linked in the call log instead of sitting in a mailbox nobody checks.
Learn moreLet callers log a complaint through the menu and capture the details as a record, so grievances are tracked rather than depending on who picked up.
Learn moreRoute callers to their nearest branch, dealership or service centre from the menu, instead of publishing a different number for every location.
Learn moreHandle high-volume hiring calls with a menu that answers the repetitive questions and routes only genuine candidates to a recruiter.
Learn moreLet customers hear renewal information, request a renewal link or callback by keypress, and reach an agent only when they need one.
Learn moreWalk callers through the common fixes before a call reaches support, so the engineer visit is booked only when it is actually needed.
Learn moreTake confirmations and enquiries for an event over the phone, which is how a large part of an Indian audience will actually respond.
Learn morePlay the current service status to callers during an outage, so a spike in calls does not become a spike in unanswered calls.
Learn moreAutomate customer support with keypad IVR menus.
Learn moreLet customers confirm, reschedule, or cancel appointments by keypress, and send each choice to your booking system over a signed HTTP request.
Learn moreCall customers with order and delivery updates using per-call variables from the outbound call API, and let them press a key to confirm, reschedule, or reach support.
Learn moreAutomate payment reminders and collection calls.
Learn moreCollect customer feedback and NPS scores by keypad via automated calls, with every answer logged and sent to your system.
Learn morePre-qualify leads with keypad questions before routing to sales, and send each answer to your CRM to score and assign.
Learn moreCut no-shows with automated reminder calls that let patients confirm, reschedule, or cancel via a simple DTMF menu.
Learn moreAutomate EMI and bill payment reminder calls with a visual flow builder and DTMF menus that let customers hear the due amount, request a payment link, or connect to an agent.
Learn moreLet customers key in their loan account number and request a balance, EMI date, or statement by keypress; the IVR sends each request to your system over a signed HTTP request and routes the rest to an agent.
Learn moreTurn missed calls into qualified leads.
Learn moreServe callers in Hindi and English with text-to-speech, and in Tamil, Telugu, Bengali, Marathi, Gujarati, or any other language with your own recorded prompts.
Learn moreShare your use case and volume. We reply within one working day with a setup plan and pricing.
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