Question 1

How does voicemail to email IVR work?

Accepted Answer

Let a flow end in voicemail when nobody can answer, and have the team alerted by email, with the recording linked in the call log instead of sitting in a mailbox nobody checks.

Question 2

What industries use voicemail to email IVR?

Accepted Answer

Voicemail to Email IVR is commonly used by Professional Services, Real Estate, Education, SaaS businesses.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Voicemail Capture & Email Delivery

Key Benefits

Team alerted by email, not a handset

Nothing lost when the team is busy

Delivery is logged

Works with existing email

Industries

Professional Services

Real Estate

Education

SaaS

Tell us about your calls

FAQ

Ready for Voicemail to Email IVR?