Edesy IVR is a drag-and-drop call-flow builder. A flow is made of steps: Say, Play, keypad Menu, Ask for a spoken answer, Transfer, Dial, Voicemail, Email, HTTP Request, AI Voice Agent, Order Action and Reject. You preview audio, place a test call, publish, and pay ₹1.50 a minute.
₹20 Free Credit, No Card
₹1.50 per Minute
Visual Flow Builder
Each guide covers settings, an example flow and common questions
Ask a question and capture the caller's spoken answer as text, with re-ask and expected words.
Call your API on a keypress: signed, logged, background with retries or wait-and-branch.
Stream the call to your own AI voice bot over a WebSocket, with an optional press 0 for a person.
Take a message with a beep and a time limit, and email your workspace owner about it.
Place calls that run a published flow, with per-call variables and a signed result.
13 ready-made flows to start from, from a department menu to COD confirmation.
| Step | What it does | Key settings |
|---|---|---|
| Start | Where every call begins | None |
| Config | Sets defaults for the whole call | Language: English (India, US, UK), Hindi, Bengali, Tamil, Telugu, Marathi; voice provider Google or ElevenLabs; voice ID; record the whole call |
| Say | Speaks text | Text with {{var.name}} tokens, language, audio preview |
| Play | Plays an audio file | Uploaded file or link, loop up to 10 times |
| Menu | Keypad options | Prompt, timeout 1 to 30 s, max digits 1 to 10, one exit per key plus timeout |
| Ask | Captures a spoken answer as text | Question key, question, language (English India, English US, Hindi), wait time, end-of-speech pause, re-ask, expected words |
| Transfer | Forwards to a phone number | Number, announcement, ring timeout 5 to 120 s |
| Dial | Forwards to a number, SIP address or registered user | Destination, caller ID, announcement, ring timeout |
| Voicemail | Records a message | Prompt, max length 10 to 600 s, beep |
| Emails your workspace owner and carries on | Subject and message with tokens | |
| HTTP Request | Calls your API | Method, https URL, headers, JSON/form/text body, background or wait-and-branch, retries, success codes; HMAC-signed |
| AI Voice Agent | Streams the call to your bot | WebSocket URL, 8 or 16 kHz |
| Order Action | Confirms, cancels, tags or notes an order on your store | Used on COD Order Calls automations |
| Reject | Declines the call before it connects | Declined, busy or unavailable, optional reason |
| Pause, Hangup | Wait 1 to 30 s; end the call | Optional goodbye message |
{{var.<name>}} from the outbound call API, {{answer.<key>}} from Ask steps, {{digits}} and {{menu_choice}} from menus, and {{caller}}, {{did}}, {{time}}, {{call_sid}} and {{reference_id}}. Spoken prompts use {{var.*}}; HTTP Request and Email steps can use them all.
Call logs with keypresses, variables, spoken answers, recordings and voicemail playback; HTTP logs with retry; email logs; signing-secret rotation; per-number flow assignment; and an API for flows, call logs and stats.
Everything happens in the IVR portal at ivr.edesy.in
Create an account and get ₹20 free credit. No card needed.
Drag steps onto the canvas and connect their exits.
Hear each prompt without a call; the builder flags missing settings.
Ring your own phone with the draft flow.
Publish, then connect a number, or start calls with the outbound IVR API.
Share your use case and volume. We reply within one working day with a setup plan and pricing.
Resources to help you evaluate and implement
Pick a template or start blank, preview the prompts and test call it. ₹20 free credit, no card.