What industries use policy servicing IVR?

Policy Servicing IVR is commonly used by Insurance, Banking, NBFC, Mutual Funds businesses.

What is IVR and how does it work?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

How long does IVR setup take?

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Can I use my existing phone number?

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

IVR

Use Case

Policy & Account Self-Service

Let customers hear renewal information, request a renewal link or callback by keypress, and reach an agent only when they need one.

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Key Benefits

Routine enquiries self-serve

Agents handle real problems

Available outside office hours

Consistent answers every time

Industries

Insurance

Banking

NBFC

Mutual Funds

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

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