Question 1

How does multilingual ivr IVR work?

Accepted Answer

Serve callers in Hindi and English with text-to-speech, and in Tamil, Telugu, Bengali, Marathi, Gujarati, or any other language with your own recorded prompts. The visual flow builder branches by language on the first DTMF input so every caller navigates in their own language and gets answers without an agent.

Question 2

What industries use multilingual ivr IVR?

Accepted Answer

Multilingual IVR IVR is commonly used by Government & Utilities, Banking, E-commerce, Telecom businesses.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Multilingual Self-Service IVR

Key Benefits

Language-select menu

Hindi/English TTS, any language recorded

Visual flow branching

Higher containment rate

Industries

Government & Utilities

Banking

E-commerce

Telecom

Tell us about your calls

FAQ

Ready for Multilingual IVR IVR?