What industries use outage updates IVR?

Outage Updates IVR is commonly used by Utilities, Telecom, ISP, Banking businesses.

What is IVR and how does it work?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

How long does IVR setup take?

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Can I use my existing phone number?

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

IVR

Use Case

Service Status & Outage Updates

Play the current service status to callers during an outage, so a spike in calls does not become a spike in unanswered calls.

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Key Benefits

Absorbs call spikes

Consistent status message

Agents freed for real issues

Message updated in minutes

Industries

Utilities

Telecom

ISP

Banking

Tell us about your calls

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