Question 1

How does after hours IVR work?

Accepted Answer

Handle calls that arrive when nobody is in the office - state your hours, offer urgent options, and capture a voicemail instead of ringing out. Automatic time-of-day switching is on the roadmap.

Question 2

What industries use after hours IVR?

Accepted Answer

After Hours IVR is commonly used by Professional Services, Healthcare, Real Estate, Logistics businesses.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

After-Hours Call Handling

Key Benefits

No call rings out unanswered

Set expectations on timing

Urgent calls still escalate

Voicemail captured, not lost

Industries

Professional Services

Healthcare

Real Estate

Logistics

Tell us about your calls

FAQ

Ready for After Hours IVR?