Question 1

How does branch locator IVR work?

Accepted Answer

Route callers to their nearest branch, dealership or service centre from the menu, instead of publishing a different number for every location.

Question 2

What industries use branch locator IVR?

Accepted Answer

Branch Locator IVR is commonly used by Banking, Automotive, Retail, Consumer Durables businesses.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Branch & Service Centre Locator

Key Benefits

One national number

Callers reach the right location

No per-branch number to publish

Branch volume measurable

Industries

Banking

Automotive

Retail

Consumer Durables

Tell us about your calls

FAQ

Ready for Branch Locator IVR?