Question 1

How does account self-service IVR work?

Accepted Answer

Let customers key in their loan account number and request a balance, EMI date, or statement by keypress; the IVR sends each request to your system over a signed HTTP request and routes the rest to an agent. Reading live balances back on the call is on the roadmap.

Question 2

What industries use account self-service IVR?

Accepted Answer

Account Self-Service IVR is commonly used by Banking, NBFC & Lending, Insurance, Finance businesses.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

IVR for Loan & Account Self-Service

Key Benefits

Account number by keypad

24/7 request capture

Agent-call deflection

Recorded prompts in any language

Industries

Banking

NBFC & Lending

Insurance

Finance

Tell us about your calls

FAQ

Ready for Account Self-Service IVR?